My experience with the employees was fine. They were nice and were able to resolve my issue, which I appreciate. However, I was very unhappy with the overall transaction. I rented a standard car on Tuesday to pick up the following day and have for 3 days, returning Friday. I received a confirmation of my rental. When I arrived to pick up the car I was told they were sold out and that I could be on a waiting list for the next day. Since I was leaving town immediately that was not a viable solution. They offered me a tiny compact car, which would have been too small for me and my traveling companions. So they offered a truck, which I accepted. I do not like to drive trucks, they do not handle as smoothly, they're not as easy to drive and park as cars and they have worse gas mileage. So while they were able to meet my immediate need it was not an ideal or pleasant experience. Also the truck smelled like smoke and weed. Enterprise should not rent out cars if they're not available - it's a very stressful and unpleasant experience that will likely impact my choice of rental car companies in the future.