Car Hire in Connecticut

Had to wait 1 full extra day for my rental despite confirmed p-up date and time from Kayak...

They found a suitable vehicle and gave me a discount.

The pick up attendant was the best part of the rental experience. She was quick and friendly and overall helpful. Sadly it went downhill after. The car was filthy and had obviously not been cleaned after the last person. There were glass water bottles rolling around the back seat, trash in the trunk and crumbs and stuff all over the rest of the car. The service light was on and the brakes made a loud noise for the 2 days I had it.

The customer service was awful.

Customer service was top notch. Adis was particularly patient and helpful.

Your system accepted a reservation, but the location had no vehicles to rent that day.

Terrible car compared to class of cars reserved. Uncomfortable. Alamo was run by enterprise, so actually picked u car at enterprise, but paid alamo prices. Do not recommend.

John was professional and helpful

John the behind the Alamo counter was great. Friendly, knowledgeable, quick.

I was never given the car! The attendant was extremely rude as she wanted to go home. The location closes at 3pm, but my pick-up time wasn't until 3pm. I called earlier in the morning to see if it was possible to pick up the car any earlier, but I was told that wouldn't be possible. I arrived on time, but there was a substantial line ahead of me. By the time she got to me her frustrations were high. I'm an American, but have lived and worked abroad for the last 6 years. I've had licenses in California, Connecticut, Ghana, and now Qatar. I reserved this car to get from CT to Boston to catch my flight back to work in Qatar. People from all over the world rent cars every day. I presented her with my Qatari driver's License, but she would not provide me with my reservation nor allow me an opportunity to present any needed supplemental documentation. She walked away from me to assist another customer in the lot. I pleaded with her to please asssit as I was trying to catch my flight that day, but she would not help and said they were closed. I asked her to please cancel my reservation if she would not help me to which she shook her head no as she walked away from me. Not only did I inconvenience someone for a ride to the car rental place, but they also had to wait and take me back with them. I also had to catch a Lyft to Boston which cost me an additional $174.99 unexpectedly. I heard many complaints from the customers ahead of me which were not dealt with appropriately. I will never book a car from that location again.

Terrible car. Terrible customer service.

The guy working at the Union station budget on Tuesday June 13 in the afternoon - what an amazingly helpful guy! He really saved my day - thank you!

We received two faulty cars. The first was a breeze to exchange in Portland, ME. The second was incredibly dangerous and took us asking to speak with a a manager for our situation to be taken seriously and car of equal value to be provided. Overall we had a good experience.

choice of cars available needs to be improved.

they dod not have cars available at my arrival wennt somewere else

No one was at the building, no one was available to call about our pickup appointment, just a automated phone tree. Canceled appointment and rebooked with Hertz