Car Hire in U.S. Route 62

Free upgrade. Was able to find a car.

The counter agent was friendly, quick and a pleasure dealing with. The car choices were good and I didn’t feel like I got the “bait and switch” treatment I have received from others before.

The customer service is outstanding

Great!

Everything was great. Will rent from them again thanks.

The people at this location were some of the most rude I have ever encountered. We arrived at 2:45 for our 2 pm reservation (flight delayed) and were told our SUV had been given away since we were late. The “only car” they had was a Kia small sedan, that smelled of smoke, was falling apart and very small. I cannot even relate how maddening this experience was.

Speediness of receipt after returning the car

Great Service!

OKC location is managed separately from national Thrifty chain so Thrifty 1-800 number can’t help with the reservation. Although open late I wasn’t able to get anyone on the phone to help.

Would not allow rental because renter had no Drivers License but ID and credit card. Driver was to be added at rental time. Driver unable to use credit card nothing open avis charged $50 on original renters credit card. Went to Payless

I rented a premium car (Passat, Altima, etc) and got the counter to hear "sorry they never brought us your car". They tried to pawn some Kia's, etc but ended up giving me a RAM truck. Truck was nice & clean but after 2 miles down the road on freeway the check engine light came on and cutoff while going 55 on freeway. I started it back up and soon cutoff again once over 50MPH. Please mind you this is a 2-ton truck with very little control when engine dies (power brakes/steering). I called the local rental co and the suggested I take it to airport since I was so close and could take side roads under 50MPH. Airport Avis was very rude and said the company I rented from was a "franchise" and we are "corporate" and that I needed to drive it back to them for the exchange. I spoke to a manager and made it clear the engine died twice on I270 over 50MPH but they could care less. I took back roads back to the local Avis but they didn't have a clean ready car. They were kind and setup a Ford Edge for me to go back to airport to exchange. Car wasn't cleaned but she knew I needed a car to get back to the wide assortment of option at Avis Columbus Airport. Finally got my "premium" Chevy Malibu at Avis airport and went on my way. 2 days later I get an alert via phone of a $106 charge for the 1-day rental of the dirty Ford Edge. I called Avis and spent 2 hours telling them the story. They finally refunded me after I threated to call my CC company and dispute. I've rented 100's of cars in my life and never had such a poor experience such as this.

We were given the wrong car and had to go back to the counter for the correct vehicle.

Flexibility in rental. For example, if a change is needed allow it to happen. The line to pickup the vehicle was very long and the agents were abnormally slow. It took 1.75 hours to get the car picked up once I was in the line. I had to pick the car up a day later and return it a day later, they would not accommodate the change so I had to pay for an extra day that technically the vehicle was not in my possession.

When initially booked and charged that was supposed to be the total. We were charged an extra $130 (approximate) when getting the car. Also, they didn't have all the cars and luckily we got the last one but others weren't as fortunate. I will not use Kayak again as it was false advertisement. Promised a lower fee but no refunds if payed up front. However the price would have been the same if we didn't pay up front. Really dissapointed.

I really liked that the van was very spacious. Would not change anything every tu was excellent.

All good.

Stains on car seat

They refused my international DL because my name in English was written right to left. Yet other rental companies had accepted it without any issues

They didn't have my vehicle ready at my scheduled pick-up time and I was told I may not receive the type of vehicle I had booked months in advance. They did end up getting it but it was over an hour past when I needed it.

I felt $200 was a bit much for driving the vehicle 30 miles.

Chevy Malibu looks nicer.