Car Hire in Connecticut Wine Trail

Kayak !!! Update your system !!! I booked a car through kayak , I went to hertz and they did not have the vehicle I picked. Unacceptable!!! Never again through kayak !!!

very courteous staff.... but i had an ev and they had very poor instructions how to recharge--or use. and even had an address for an office that no longer existed--i drove there and found it out....

Hertz intentionally overbooked the Hartford location by 30 cars and denied our reservation. They didn't offer any assistance in finding an alternative vehicle and were initially reluctant about even granting a refund. We needed to get three hours north of Hartford that day and it was a completely preventable struggle. We can't see ourselves using them again.

We got a great deal on the rental at an enterprise on “airport road”. Unfortunately, that was NOT the enterprise actually AT the airport. So my wife, my fifteen-month-old, our copious luggage and our carseat were all stranded, the place we had our reservation at had just closed, and we were told we’d have to take an Uber to our hotel, then another Uber the next day to pick up the car from the proper location. Embarrassed, we accepted the expensive mistake, and started looking into getting an Uber that could fit all our bags (probably a minivan? Probably a hundred-dollar ride?) But just as we were reeling from TGAT sticker shock, lo! The enterprise representative had returned with a solution just for us! They had a minivan there we could rent. We were so relieved at avoiding the expensive Uber, we didn’t think to ask the cost of the minivan, and it wasn’t mentioned. As it turns out, that was an EXPENSIVE mistake on my part. After signing the paperwork, our budget reservation (at $70/day) had suddenly turned into a $200/day disaster. I should have said something, but I was too stunned and embarrassed and it was too late—I’d already signed. But MAN! Talk about a bait-and-switch! I know… it’s my fault for mixing where I had to be to pick up the car, and it’s my fault for signing without asking the price first, but that doesn’t stop the whole thing from feeling predatory and kinda gross, not to mention personally pretty traumatizing. Now, to be fair, everything ELSE about the car rental experience was excellent and I have zero complaints. Return was a breeze, the car itself was fantastic, everyone was kind and the lady at the return even offered to drop the car off at the terminal, if that would make things easier with our child, but we declined, partially out of worry that it might include an extra charge of some kind. Nevertheless, the glossed-over, hand-waved cost-tripling was just too traumatic, budget-wise. I’ll be avoiding Enterprise, Alamo, and National in the future.

When we got the car after the first night, it was in our driveway. The tire pressure was down in one of the tires, and we had to add air every morning to the tire for the entire time we had the car.

Retuned car after they were closed, a few hours later than scheduled. They couldn’t have rented it to someone else anyway, my scheduled drop off time was their closing time. Still charged me for the whole next day. They don’t do the right thing by their customers. Greedy.

Good

The only difficulty I had was my secretary booked the car under my nickname Jack. My ID says my formal name John. They just didn't know the nickname for John is Jack and even though my photo ID's and passport have my picture and name John, it took them quite some time and I had to find a card that said Jack on it. Fortunately I had a Costco card with that name and my picture, or else I may have been in real trouble and seriously delayed. Lesson? use the name of my ID on all bookings

Landed in Bradley Airport expecting a one day rental from Avis only to find out that my sister made reservations out of Hartford (Avis). This was NOT by any means Avis’s fault, just an inconvenience because I was there for a funeral traveling with my wheelchair bound mother. The thing that I wish Avis could make a deeper dive is convenience especially in the age of technology. Our flight and rental were purchased as s packaged and if the technology could have flagged that is was NO way that we could have made it to Hartford from Bradley by 6:00pm to pick up a rental when our flight landed at 6:27 pm. The good news is that we were able to get a ride from a family member. Thank you.

Customer service was on point, good work! Nicer /Newer vehicles would be appreciated.