Car Hire at Phoenix Sky Harbor Intl Airport

It was a great experience.

When I filled out the online form it didn't go through on your end despite me getting an email saying it had and when I went to check in they didn't have my information. The U.S. 60 and i-10 in my area were both closed and the airport was the only location near me that was open in the morning. It took 2 hours for me to get the rental and get back home so I could put our stuff in and leave. The area to pull in to get the car was confusing and they all acted like I had to have a flight in order to get into the area to rent a car. I drove in because I couldn't find an entrance. I drove my car expecting that I would take the rental and my husband could drive back our car that was too small for our trip. After that there was a major accident on the 260 closing it down so I was 4 hours late to my appointment after everything that happened and it was too late and I was too tired to drive back and had to extend the time I was renting. That cost me an extra $200. As far as I'm concerned being charged the rate of $116 like I was the first day would make sense, but with everything that went wrong with just trying to get the rental and get to my destination charging me an extra $100 has made me never want to use budget ever again and I will make sure to tell everyone I know not to use them. With all the time I wasted I could have slept in and just gone down the street when the rental company near me opened at 9. I'm still tired from dealing with all this stress and while all of it wasn't your fault there was a lot that was.

The pick up process took nearly an hour of waiting in line.

There was no line, I made a change to my reservation at the desk with no problem at all. The attendant was kind, knowledgeable and helpful! I would definitely use Alamo again and suggest to others to do so.

Service was efficient and helpful.

It was easy to book on-line. Pick up in Phoenix was very easy and staff was pleasant and cooperative. When they didn't have my car in the lot, they immediately upgraded me to an SUV with no questions or added expense. Drop off was a breeze.

The roadside assistance was horrid. The Tesla broke down with an unknown error code and when I can them the exact address where we were at the Grand Canyon West, the dispatched not 1 but 2 tow drivers that were over 2hrs away. Then we were told that there were no Ubers rides available. We were literally left in the AZ desert, 2 hrs away from “home” and there was “nothing” that could be done! Horrible service and the Tesla wasn’t picked up until 8am the next morning. The replacement car took almost another 18 hours to be delivered. They wanted me to pick it up! Was I supposed to walk? Worst customer service in the country.

Ease of pick up and drop off. Pretty hassle free.

Plan on waiting up to an hour to get car after you check in to the Avis counter at Sky Harbor Airport. The rental car companies need to find a better way to bring up cars to customers.

It took us 1 1/2 hour to pick up the car!!!!!!! We got to the counter in the middle of the night and there were only two workers at that time. When we went to pick up the car, there were only Teslas available. We had no idea how to drive the car and there was no one to help. thankfully we found a site online to help. It was difficult to drive a car we don't know anything about. Dropping it off was quick and easy.

Terrible service, dirty vehicle, downgraded to a smaller suv than what we reserved, long wait times (over an hour), so many issues including forgetting to give us the remote key to our vehicle before we left.

Waited in line for over an hour at the airport to process my reservation because they only had 2 employees working the counter. Then went to the lot and waited 40 minutes while the car was cleaned.