Pros:The drop-off attendant was very friendly and helpful, and got us checked out quickly.
Cons:The counter person (at pick-up), was not very friendly, and was difficult to understand. I wasn't given the opportunity to inspect the car - he just handed be empty damage assessment tried to get rid of me. When I insisted on the inspection, he tore off the top page of the form, so there would be no duplicate, and sent me off to fill it out on my own. The car, not the one we we ordered, was well-worn, with lots of chips and scratches and tiny dents, so I filled the card completely. When I brought it back in to verify the issues, he tried to send me away again. But when I complained that there was no official record of the existing damages, he put his initials on the form I had, claiming that would be enough, and waved me off again. Once he'd gotten my credit card info, and had given me the keys, he only seemed interested in trying to get rid of me. Not at all a pleasant experience.