Hyatt Zilara Riviera Maya
4-star Hotel, Adults only
Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo
+52 984 370 0500based on 357 reviews
per night
About Hyatt Zilara Riviera Maya, Playa del Carmen
Hyatt Zilara Riviera Maya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Rooms
Hotel Amenities & Facilities
- Adults only
- Outdoor pool
- Beachfront
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- 24-hour front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Dustbins
- Conditioner
Things to do
- Gift shop
- Board games/puzzles
- Cycling
- Darts
- Scuba diving
- Bingo
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Water sport facilities (on site)
Pool and spa
- Spa
- Outdoor pool
- Plunge pool
- Pool with a view
- Private pool
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
General
- Garden view
- Pool view
- Privacy curtain
- Storage available
- Beachfront
- Sea view
- Sofa
- Telephone
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
Accessibility and suitability
- Hypoallergenic
- No smoking
- Designated smoking area
- Disabled access
- Adults only
- Lift
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Kitchen
- Kitchenette
- Tea/coffee maker
- Refrigerator
- Coffee machine
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Media and entertainment
- Cable or satellite TV
- Radio
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Indoor play area
- Complimentary breakfast
Fitness
- Fitness centre
- Tennis
Reviews
Pros +
- Room Service overall was great! (in 10 reviews)
- Great Room with sea views ! (in 6 reviews)
- Very nice pool with a good temperature. (in 9 reviews)
Cons -
- "front desk, at Bell service." (in 4 reviews)
- "Every time we ordered room service, what" (in 3 reviews)
- Need a 24hr bar and beach activities (in 1 review)
Hyatt Zilara Riviera Maya room booking info
Check in/Check out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How far is Hyatt Zilara Riviera Maya from Cozumel?
Hyatt Zilara Riviera Maya is 21.9 km away from Cozumel. You can typically expect your drive time from Hyatt Zilara Riviera Maya to Cozumel to be 40min. It might be worth looking up traffic trends near your hotel if you are worried about saving time.
What is the best way to get to Hyatt Zilara Riviera Maya from Cozumel?
Another more common option is to just take a taxi or rideshare service from the airport to Hyatt Zilara Riviera Maya. The nearest airport to the hotel is Cozumel.
Are there food options at Hyatt Zilara Riviera Maya?
Hyatt Zilara Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hyatt Zilara Riviera Maya at +52 984 370 0500. Guests staying at Hyatt Zilara Riviera Maya are welcomed by hotel staff to order room service directly from the kitchen to their room.
Does Hyatt Zilara Riviera Maya have a pool?
Yes. Many momondo users travelling to Playa del Carmen specifically look for hotels with a pool. Hyatt Zilara Riviera Maya may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
How close is Hyatt Zilara Riviera Maya to Playa del Carmen city centre?
The city centre nearest to Hyatt Zilara Riviera Maya is Playa del Carmen, which is 10.1 km away from the hotel’s front door. There, you can find Xcaret Park, which is a popular sight in the area.
What is the phone number for Hyatt Zilara Riviera Maya?
For assistance from an employee at Hyatt Zilara Riviera Maya please call +52 984 370 0500.
Does Hyatt Zilara Riviera Maya have Wi-Fi available?
Yes, Hyatt Zilara Riviera Maya has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Hyatt Zilara Riviera Maya?
Hyatt Zilara Riviera Maya does have a gym on site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness centre hours.
What time is check-out for Hyatt Zilara Riviera Maya?
You can plan to arrive after 15:00 for checking in. Check-out time is 12:00. We advise notifying the front desk of any requests as early as possible.
How much is a room at Hyatt Zilara Riviera Maya?
The cheapest deals found start from only $402 per night. The average rate for rooms at Hyatt Zilara Riviera Maya is currently around $706/night. Enter your dates in the form above to see more.
Is there laundry service in Hyatt Zilara Riviera Maya?
Yes, you can take care of all your laundry needs with the on-premise services at Hyatt Zilara Riviera Maya, Playa del Carmen. You can leave your travel iron at home and use the irons provided at the accommodation.
How many operators does momondo search for hotels in Playa del Carmen?
The number of operators available for hotels in Playa del Carmen is 9,029 as of April 2025.
When did momondo last update prices for hotels in Playa del Carmen?
Prices for hotels in Playa del Carmen are updated daily.
Places of interest near Hyatt Zilara Riviera Maya
Attractions in Playa del Carmen, Mexico curated by momondo
Hyatt Zilara Riviera Maya location: Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo