Car Hire at Reykjavik Keflavik Intl Airport

The people at the counter were very helpful and attentive

The process is well organized and quick.

Alamo could have the car type I've ordered in stock. I specficly asked for manual transmission and was given an autmatic. They sorted it out, but it took time.

Great rental experience! Affordable, easy, and very attentive staff at the airport. Car was nice and perfect for what I needed. My tire pressure light went on during my road trip and I emailed for assistance; didn't get a response for a couple of days, but I think I emailed the wrong address? Anyway I was able to fill the tires with air at a roadside gas station, no problem. I would definitely rent from Budget again!

Better explanation of where to pick up the car after leaving rental counter

I had to put on a spare tire due to faulty tire. The fleet manager never called back.

The rental office is very close to the airport, but the directions that were emailed to me were not good. No one inside the airport could tell me where you were at. We ended up having a cab drive us to the location we were we mailed only to find out that you were back behind the airport in an office connected to a hotel. That little ride cost me $30.00. But the car was great, the staff were efficient, and the car was big enough to carry 3 people and two weeks worth of luggage. The price was the lowest we found. We will rent from you folks again.

The car was older, beat up, and dirty. But on the flip-side, you didn’t have to worry about where you took it.

We had a wonderful experience with Ace!! Our car was just what we needed for 2 people and our bags. I would recommend Ace to my friends!

No shuttle was available to pick us up when we landed at the airport. Called both numbers and no one answered. Had to pay for a taxi to the car rental store. Taxis did not want to drive us there. It was 11pm in a foreign country. Very unpleasant. With that said, we had a fine transport back to the airport. Car was nice and clean.

It’s sucked. The guy was rude at check in, we got charged double from what I was quoted. AND I still, 4 days after dropping off, don’t have a finalized bill.

I would never rent a car from Dollar in Iceland again. I would urge others not to rent from them either. First, it was extremely difficult to find their location. Unlike most of the other car rental companies, they do not have an office inside the airport. It took extra time to find out that their office requires a shuttle that is 10 mins away. However, the worst part is that there is no Dollar return at the airport either. We spent 20 mins looking for Dollar's return. When we finally found it, we realized their office was closed, which meant there was no shuttle back to the airport. My husband and 2 other families had to split an Uber to get back to the airport. Dollar never explained how to return the car nor that the office wouldn't be open early in the morning for returns. It was a huge hassle! I will not rent from Dollar again.

Very friendly staff!

Pick up arrived 1.5 hours late. I was charged 30% more than announced and the car was in very poor condition. Was forced to accept the deal unless I would be willing to be left in the middle of nowhere (rental office) at 10 pm with my family after a 24 hour trip. Worst experience ever.

The shuttle was supposed to pick our party of 5 up at Keflavík Airport but when we arrived they would only shuttle one of us to the rental facility so I had to go by myself then go back to the airport and pick the rest of my family up. The facility appears to be in a car junk yard. The car pick up process took a long time, the staff was rude to everyone waiting there, and they put a hold on my credit card of over $3k on top of the cost of the rental and insurance. I thought I was signing for the cost of the rental and insurance because I did not understand the conversation rate. The hold was never verbally explained to me. The car was clean but run down, dented and rusty. Luckily I took video of the exterior and interior before I got in because when I dropped it off they were going to charge me for a dent in the door until I showed them my video… even though when I picked the car up they assured me that they took enough pictures. I also heard them on the phone with another customer who’s rental died at a waterfall. They basically blamed it on the customer and told them to call roadside assistance and hung up on them. Renters beware!

The car was filthy with black/ oily grime on steering wheel and all buttons, the tires were low in air so we had to constantly find gas station to fill them, the car was dented and with broken light covers. Ended having to pay for daily insurance which doubled the rental cost.could have found a better car for the same price elsewhere. Pick up and drop off was convenient