Payless car hire in Detroit Metropolitan Wayne County Airport
Find and compare great deals on Payless car hire in Detroit Metropolitan Wayne County Airport
Detroit, MI, United States - Detroit Metropolitan Wayne County (DTW)
17 Dec — 24 Dec
Same drop-off
Detroit, MI, United States - Detroit Metropolitan Wayne County (DTW)
Sun 17/12
Noon
Sun 24/12
Noon
Driver's age:
Payless reviews
6.3
Based on 51 verified guest reviews
6.5Value for money
7.0Cleanliness
6.2Pick-up/Drop-off
7.3Comfort
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It began after reserving the car on Kayak, the rental was due back six hours before the time I had requested. Calls to priceline (Kayak went through priceline?) and payless were unhelpful as both said I needed to call the other to change a dropoff time. After four calls, two to each company I gave up, then I told them when I picked up the car and they said they couldn't help me either. Finally, I just dropped the car off at a time between my requested drop off and when they had scheduled me and was told it was fine and there would be no additional charge. Pick up was a nightmare, I waited for over two hours to pick up my car in Detroit. The process was poorly organized and service was slow, though the attendants at the desk were kind. The car was acceptably clean and nice. The return process was easy too. However, I was double charged for the car (from the third party I found the rental through and from Payless). I still haven't been able to get the charge from Payless removed from my card. An extra $228 with slow and unhelpful response.
Cons:Payless did not have its own facility, but said to use Budget/Avis. When I arrived, there was a line for Budget and for Avis but none for Payless. When I asked the staff where I should go, an employee told me he wasn't sure if there was a Payless person around and he would have to check "in a minute." He then proceeded to sit at his computer terminal and ignore me for ten minutes. I had to ask another employee who the "Payless person" was, and finally someone helped me. But then, even though I had prepaid for my reservation, it turned out that they didn't have any cars available and had to contact "dispatch" to get one. I ended up waiting a long time for a car. The car had a dirty windshield and bad wipers and was hard to see out of when it rained.
Yikes - I recognize the challenges in today's rental car and employment market, but the DTW process is a total train wreck! Arrived to an office that was overwhelmed with people, lines that were not marked so that "your correct line" could not be easily identified, workers that were doing their best but angry customers, customers whose car weren't where they were sent or had overt mechanical issues, etc. The lot add additional cars parked all over and if there WAS signage for the exit, it was not apparent to me...or to the others who like me were creeping around the lot in the dark trying to get out. The process coming in was the same - left to park in the chaos where ever as no one directing traffic (or signage). Then someone comes and points me to a better place (after I'm already unpacked) and when we get there...no one there to help. I waylaid a rather lost worker to finally check out. If that's the rule at DTW, I will fly/rent elsewhere in the future.
When I picked up my vehicle, the agent told me the parking space where my rental was located. However, I did not understand him, and had to return to the rental booth to ask again. It would have been helpful to have the parking space clearly marked on my paperwork. Overall, though, everything went smoothly.
The car windows would have benefited from a treatment of RainX...during a couple of rain storms the raindrops beaded up so much on the side windows and side mirrors that it was very difficult to see through them. I even stopped once to wipe them off, but they instantly beaded up again.
Car hire from other agencies at Detroit Metropolitan Wayne County Airport
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Payless car hire deals near Detroit Metropolitan Wayne County Airport
Below you will find information for every Payless car hire location in Detroit Metropolitan Wayne County Airport, including address, phone number, and reviews
View Payless Locations near Detroit Metropolitan Wayne County Airport
FAQs about hiring a car from Payless at Detroit Metropolitan Wayne County Airport
What is the most popular car hire type from Payless at Detroit Metropolitan Wayne County airport?
Intermediate cars are the preferred type of car to hire from Payless at Detroit Metropolitan Wayne County airport. This is a popular car type among drivers thanks to its value at an average hire price of $126 per day. While 24% of momondo users settled on this type of car, you can always choose a different one based on your needs.
Where can I find Payless car hire at Detroit Metropolitan Wayne County airport?
The closest Payless car hire location to Detroit Metropolitan Wayne County airport is located at Building 295 Lucas Drive, and you can reach them on +1 734 941 0719.
Does Payless offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?
Yes, if you're flying into Detroit Metropolitan Wayne County airport (DTW), Payless offers shuttle services