Car Hire in Antilles

Easy; flexible There was an issue with a rental mixup. Solved in 5 min but wished it had been avoided

Obtained the vehicle and It wasn’t cleaned. There were roaches in the car, sand on the floor and just dirty

Everything was fine except when we went to drop off the car. I had reserved it until 4pm, she said we were supposed to return it at 12mn, and was mean about it. When the bill came I was correct. I had paid for what was reserved.

Fast service,but it took awhile to get the car ready

It’s a local car which is perfect for driving on an island. It looked like every other car in a parking lot which I like. I don’t like having a flashy car that stands out. This one blended in perfectly. The pick up and drop off was excellent and expedient. It was excellent value for the price.

They were quick to check in and out. Car was new with under 5000 miles and clean. They did charge a daily fee for tolls which was really not needed.

We'll definitely dispute the charges on the credit card - the car broke down twice and upon our return we were informed that hertz would us call us to ascertain this issue. We got a bill sent to us via email and the phone call from them hasn't happened. We're upset 😡

I landed at Santo Domingo at 9 pm local with a proper Hertz reservation to be told at the Hertz stand they had no car available for me, no alternative to offer and I could get lost. Needless to say my holidays were ruined. I will see what my next step against Hertz will be. Totally unprofessional and even criminal to leave a family like that at 10 pm at this airport with no service at all. NEVER EVER AGAIN WITH HERTZ

Four months prior to our arrival in Kingston, I made a reservation through Hertz for a van for my wife's parents and our family of 4. The reservation was confirmed and everything looked good. Shortly before our flight left for Kingston I called to confirm everything was set, and was told that while they had my confirmed reservation that they would not have a vehicle for us. I told them my flight was about to depart and that I needed a vehicle for 6 people (plus bags). They said the biggest care I could rent was a Rav4, which only has seating for 5 people. I said that if they didn't have a suitable van/SUV that I would appreciate them locating a vehicle from another agency. I then made a reservation through Ace Rentals in Kingston airport before our flight departed after learning Hertz was not going to have the van we'd rented, but when I called Ace to confirm if they would have a van (since my Hertz confirmation was meaningless I wanted to avoid similar situation with Ace) they also said they were not sure if they would have a van when we got there. When we landed in Kingston, I went to the Hertz office and spent 20 minutes with Hertz telling me they'd asked around and that no other rental companies had vans or suitable SUVs that could accommodate our group of 6. They said I would need to rent two cars from them and said they could not offer any discount despite them screwing up my confirmed reservation. I went to Ace Rentals (Island Rentals) next door to see if they might be able to deliver on the van reservation I'd made that afternoon and was surprised they said it would be no problem and that they had a van I could rent. When I got to the rental lot I saw they actually had multiple vans available. Hertz gets an absolute F for not honoring my confirmed van reservation, for lying about asking around to get me a van, and then trying to get me to rent two cars. Have never had such a bad Customer experience. Avoid Kingston airport Hertz car rental at all costs and I am inclined to avoid Hertz in the US and other countries based on this incredibly poor experience.

Excelente servicio y rápido.

This place has done better.

Excellent, Edwin eagerly and thoroughly filled the rental contract of the vehicle, explaining all options. Was then politely greeted by Gabriel at the end of the rental, making sure my rental was to our satisfaction.

The drop off could have been easier

Awful experience! Didn’t tell us what time they closed and left us with no car and won’t refund :)

The car was excellent, good costumer service and good price. Everything was excellent.

The actual process of picking up/dropping off the car was quick and easy. The shuttle picking us up from the airport took close to 30min after calling almost 10 times. That was a big turn off. The additional fees also were unexpected and the car ended up costing over $100 than what I had reserved it for.

Car was filthy inside. Black spots on the seats and a slight smell of cigarettes.

Just the hours. Lost 5 hours because the rental close at 5om and my flight was at 10:pm. Other than that everything was perfect

The pick-up location isn't at the airport but in the heart of Condado which I new anyway so you have to add a ride to and from the airport if you fly in.

Office hours in the Condado pickup location should be extended to 5:00p to accommodate airlines arriving to Puerto Rico in afternoon

Arrived at counter to pickup my car, only they ran out of the car I reserved. They offered me a large suv that was 2.5 times more expensive or a subcompact that wouldn’t hold our passengers/luggage. Ended up leaving without a car after 75 minutes at the counter. Cabs ended up costing me much more than what I reserved.

I brought a valid car collision and anti theft insurance valid in Dominican Republic. The employee from Thrifty told me that I had to buy extra insurance from then and he didn’t give me the car. That employee was very rude and unhelpful. At the airport, the other rental car employees told us that that was a very common practice from thrifty and their personnel, because that’s how they make their commissions. PLEASE!!! Do not rent from this people!!!

No cars available to rent when I arrived in Santo Domngo! Will never rent from them!

The service was great. Super easy pick up and drop off. The bad part was the car seemed to have an electrical problem. I used the car play and everytime we went over a slight uneven road it would disconnect the phone, not using the using and using the usb, which caused distraction to driving.