Car Hire in Hispaniola

I landed at Santo Domingo at 9 pm local with a proper Hertz reservation to be told at the Hertz stand they had no car available for me, no alternative to offer and I could get lost. Needless to say my holidays were ruined. I will see what my next step against Hertz will be. Totally unprofessional and even criminal to leave a family like that at 10 pm at this airport with no service at all. NEVER EVER AGAIN WITH HERTZ

We picked up our car at Punta Cana. We had been quoted a price of $233.39 and instead ended up paying $341.24. On arrival we were told that we couldn’t use our worldwide fully comprehensive car insurance (which we have used in the Caribbean, the USA and Europe with no problems). We then had to pay for Hertz insurance and, even though taxes were included in our original price, we were charged additional taxes. On top of that, we were given a battered car which was dirty. We hadn’t used Hertz for a while and decided to give them a try - it wasn’t a good experience at all.

They ripped me off on the front end, charging me a price significantly higher than what I booked online. Then they added charges on the back end, including $56 because there was some sand on the floor of the front seat. DO NOT RENT FROM THESE THIEFS!!!!

Understood my needs and met them! A bit of a long wait for the car (1 hour) but worth it. I had family rent from another agency and defiantly should have gone with Alamo.

What we liked is that when we had a flat tire, Alamo replaced our car quickly. What could have been better is that a representative works have been at the counter when we arrived. Over-all a great experience!

When arrived to the airport there was no rental available even with my reservation set up months before.

We had to cancel our trip to Santo Domingo due to unavailability of the van we reserved. National wrote the same day we would take the car saying they did not has the Van we booked. They offered us to provide 2 cars at the end of the day (for the same price) which impacted us as we would had to pay double the gasoline by using two cars. We were not able to do our planned activities because of the unavailable of the van. It is so sad that we reserved with almost 2 weeks I'm advance and the car agency did not reserved the van for us.

There is not adequate communication about insurance requirements when booking the car. I had car insurance through my trip insurance and was allowed to book with that. When I got to the pickup, I was told I had to obtain expensive insurance from the rental company. When sprung upon me at pickup it feels like extortion. I will never book through this company again.

Arrived at counter to pickup my car, only they ran out of the car I reserved. They offered me a large suv that was 2.5 times more expensive or a subcompact that wouldn’t hold our passengers/luggage. Ended up leaving without a car after 75 minutes at the counter. Cabs ended up costing me much more than what I reserved.

Excellent

The cost of the insurance to high was more than the rental cost.

Great!

They canceled my booking because car where renting more expensive and wanted me to pay the price at the time no the price y rented

The drop off could have been easier

Cost of car was inaccurate. I had to pay way more then expected, and I had to place a large hold on my card.

No office inside the airport. No signage. No shuttle pickup. And that’s just for starters. Wrong car the first try, had to come BACK to the airport the next morning for my reserved car. Long wait time., overall subpar experience.

I was charged for additional insurance when making the reservation and when i picked up my car was told the insurance I had was not acceptable and needed to take out budgets insurance which ended up costing me double what i was expecting to pay. car rental pick up in Santo Domingo is a very long and drawn out procedure it took me over 30 minutes to complete all the paper work and get the required documents and pay so i could go and get the car. the entire pick up process from time I got to the counter until I drove off the lot was over an hour which is just not acceptable. When finally departing with the car I was not informed that on return I must not follow signs to car rental drop off but go towards the terminal where the new budget office is. So on my return I went to the car rental area and once inside I realized I was in the wrong spot and then could not exit as needed a ticket to exit called budget who said they would come get me in about 5 minutes but this did not happen after waiting for about 20 minutes was fortunate that an employee from another rental company gave me an exit ticket so I get out and told me where to go. When I finally got to the budget drop off office and asked why I was not informed not to follow car rental signs was told but you picked the car up from here you should have know. Though by using a well know company would avoid all these issues but realize that was not the case. if renting cars at Las Americas airport Santo Domingo factor in at least 1 hour or more to get your car