Mercedes-Benz car hires in Gatwick

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

All went well until drop off (after hours) where they were extremely anal retentive about a minuscule scuff to the wheel insisting that it was chargeable damage, not fair wear and tear. This is despite their definition of wheel damage being a ‘gouge’. All other cars that I have hired have had some tolerance for ‘curb rash’. They attempted to charge me £440 Swiss francs for this, which is totally unreasonable. I had to return in person and after a lot of negotiation I managed to reduce the charge to 110 Swiss francs. They admitted that 110 Swiss francs was in fact the cost to replace to replace the wheel not 440 Swiss francs so this was a major overcharge. So overall it was an unnecessary stressful experience.

I went to Hertz and pick up car but they didn’t let me rent it. I need my money back. They said I need to use same card when I purchased from you guys but I payed with Affirm and they didn’t accept my card.

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

Difficult to think of all was great

On our way to drop off the in-car satnav took us the wrong way On our pick up on Saturday morning the guy was all by himself and very busy. It took a bit longer than expected but it totally wasn’t his fault

The gentleman at the pick up was rude and arrogant. I have rented often from Europcar in Britain and have never had such rude service. I arrived early for the pick up and was made to wait 2 hours for a car which was already on the lot and unclean. He kept requesting that I upgrade my insurance or provide, by snail mail, a copy of my insurance policy or I would not be allowed to drive the car off the lot. I might add, he did indeed have a waiver form on site for this situation. He blatantly accused myself and daughter of being racist for not wanting to deal with him when my 2 hour penalty for being early was expired - simply did not want to aggravate an already horrid experience. I asked for a supervisor and was told he was the supervisor. The car return was easy and very pleasant.

Excessive overcharging. Additional charges for location pick up, spurious taxes and 3 times normal fuel charges. I would not use them again at Gatwick airport.

I'd 100% use avis again. Very easy pick up and drop off. Car was perfect. Price for the week hire was very reasonable.

I had to cancel and the company refused. I didn't use the vehicle and I still lost £62.00.