Ford car hires in Gatwick

All went well until drop off (after hours) where they were extremely anal retentive about a minuscule scuff to the wheel insisting that it was chargeable damage, not fair wear and tear. This is despite their definition of wheel damage being a ‘gouge’. All other cars that I have hired have had some tolerance for ‘curb rash’. They attempted to charge me £440 Swiss francs for this, which is totally unreasonable. I had to return in person and after a lot of negotiation I managed to reduce the charge to 110 Swiss francs. They admitted that 110 Swiss francs was in fact the cost to replace to replace the wheel not 440 Swiss francs so this was a major overcharge. So overall it was an unnecessary stressful experience.

I went to Hertz and pick up car but they didn’t let me rent it. I need my money back. They said I need to use same card when I purchased from you guys but I payed with Affirm and they didn’t accept my card.

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

TPA has a train from the car rental area to the terminal but Easirent is off property so you need to take a shuttle to/from the train stop. The check in was slow. Two people working for a crowded waiting area. The car needed a wash but more importantly it smelled like a mix of pee and smoke. It only had ~8k miles so it wasn’t old but it smelled. The price was right but I wouldn’t rent from them again.

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

That didn't have a car for us.

The worst place to rent a car ever! This place was a scam! Save your self money and time and do not go there! They are a scam!!!

Disorganized at pick up

Difficult to think of all was great

On our way to drop off the in-car satnav took us the wrong way On our pick up on Saturday morning the guy was all by himself and very busy. It took a bit longer than expected but it totally wasn’t his fault

The gentleman at the pick up was rude and arrogant. I have rented often from Europcar in Britain and have never had such rude service. I arrived early for the pick up and was made to wait 2 hours for a car which was already on the lot and unclean. He kept requesting that I upgrade my insurance or provide, by snail mail, a copy of my insurance policy or I would not be allowed to drive the car off the lot. I might add, he did indeed have a waiver form on site for this situation. He blatantly accused myself and daughter of being racist for not wanting to deal with him when my 2 hour penalty for being early was expired - simply did not want to aggravate an already horrid experience. I asked for a supervisor and was told he was the supervisor. The car return was easy and very pleasant.

Excessive overcharging. Additional charges for location pick up, spurious taxes and 3 times normal fuel charges. I would not use them again at Gatwick airport.

I'd 100% use avis again. Very easy pick up and drop off. Car was perfect. Price for the week hire was very reasonable.

I had to cancel and the company refused. I didn't use the vehicle and I still lost £62.00.