Audi car hires in Gatwick

Jenn was terrific!

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

Difficult to think of all was great

On our way to drop off the in-car satnav took us the wrong way On our pick up on Saturday morning the guy was all by himself and very busy. It took a bit longer than expected but it totally wasn’t his fault

The gentleman at the pick up was rude and arrogant. I have rented often from Europcar in Britain and have never had such rude service. I arrived early for the pick up and was made to wait 2 hours for a car which was already on the lot and unclean. He kept requesting that I upgrade my insurance or provide, by snail mail, a copy of my insurance policy or I would not be allowed to drive the car off the lot. I might add, he did indeed have a waiver form on site for this situation. He blatantly accused myself and daughter of being racist for not wanting to deal with him when my 2 hour penalty for being early was expired - simply did not want to aggravate an already horrid experience. I asked for a supervisor and was told he was the supervisor. The car return was easy and very pleasant.

Excessive overcharging. Additional charges for location pick up, spurious taxes and 3 times normal fuel charges. I would not use them again at Gatwick airport.

I'd 100% use avis again. Very easy pick up and drop off. Car was perfect. Price for the week hire was very reasonable.

I had to cancel and the company refused. I didn't use the vehicle and I still lost £62.00.