Hard Rock Hotel Cancun
5-star Hotel with Private beach
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo
+52 998 881 3600based on 1,293 reviews
per night
About Hard Rock Hotel Cancun, Cancún
Hard Rock Hotel Cancun photos
Rooms
Hotel Amenities & Facilities
- Private beach
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Dining
- Breakfast included
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Dining area
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Things to do
- Gift shop
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Basketball court
Family friendly
- Babysitting or child care
- Child-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
General
- Family rooms
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Sea view
- Telephone
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Disabled access
- Lift
- Accessible by lift
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Bathroom
- Hairdryer
- Private bathroom
- Bathtub
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
- Fitness room
Bedroom
- Wardrobe or closet
Workspace
- Laptop safe
Reviews
Pros +
- Excellent service throughout the hotel. (in 23 reviews)
- "very clean, friendly staff, great pool and amenities." (in 52 reviews)
- The room I've stayed was amazing (in 22 reviews)
Cons -
- The worst hotel ever. (in 1 review)
- The Italian restaurant was a disappointment and the room service was worse. (in 5 reviews)
- "Kept the balcony doors closed 100% of the time, but it didn't help." (in 1 review)
Traveller type:
Sort by:
Hard Rock Hotel Cancun room booking info
Check in/Check out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How does Hard Rock Hotel Cancun compare to other 5-star hotels in Cancún?
5-star hotels in Cancún typically cost $927/night, but Hard Rock Hotel Cancun is typically available for $657/night, and is rated equally to its competitors.
How far is Hard Rock Hotel Cancun from Cancun?
Hard Rock Hotel Cancun is 12.4 km away from Cancun. You can typically expect your drive time from Hard Rock Hotel Cancun to Cancun to be 23min. It might be worth looking up traffic trends near your hotel if you are worried about saving time.
What is the best way to get to Hard Rock Hotel Cancun from Cancun?
Another more common option is to just take a taxi or rideshare service from the airport to Hard Rock Hotel Cancun. The nearest airport to the hotel is Cancun.
Are there food options at Hard Rock Hotel Cancun?
There is a restaurant at Hard Rock Hotel Cancun that can be used by visitors of the hotel. You can sit down or order food to take away. Call the front desk at +52 998 881 3600 for kitchen hours. One of the easiest dining options for Cancún guests staying in Hard Rock Hotel Cancun is to order room service, which is available to all hotel guests.
Does Hard Rock Hotel Cancun have a pool?
Yes. Many momondo users travelling to Cancún specifically look for hotels with a pool. Hard Rock Hotel Cancun may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
How close is Hard Rock Hotel Cancun to Cancún city centre?
The city centre nearest to Hard Rock Hotel Cancun is Cancún, which is 9.5 km away from the hotel’s front door. There, you can find Playa Delfines, which is a popular sight in the area.
What is the phone number for Hard Rock Hotel Cancun?
If you have questions about Hard Rock Hotel Cancun or your reservation, please call the front desk directly at +52 998 881 3600.
Does Hard Rock Hotel Cancun have Wi-Fi available?
Yes, Hard Rock Hotel Cancun has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Hard Rock Hotel Cancun?
Hard Rock Hotel Cancun does have a gym on site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness centre hours.
What time is check-out for Hard Rock Hotel Cancun?
The required check-out time is 12:00. Please plan accordingly before your departure to avoid any penalties or fees.
How much is a room at Hard Rock Hotel Cancun?
Guests can currently expect to pay $780 on average for a night at Hard Rock Hotel Cancun, Cancún. Enter your desired travel dates in the form above to find deals starting at $520 per night.
Is there laundry service in Hard Rock Hotel Cancun?
Yes, you can do your laundry at Hard Rock Hotel Cancun. Need to straighten out your clothes? The accommodation features an ironing board and an iron.
How many operators does momondo search for hotels in Cancún?
The number of operators available for hotels in Cancún is 4,213 as of April 2025.
When did momondo last update prices for hotels in Cancún?
Prices for hotels in Cancún are refreshed on a daily basis.
Places of interest near Hard Rock Hotel Cancun
Attractions in Cancún, Mexico curated by momondo
Hard Rock Hotel Cancun location: Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo