Car Hire at Norfolk Airport

Was told by Hertz that the insurance I purchased on kayak wasn't valid and that I needed to purchase insurance directly from them. They didn't have any cars in stock and I had to wait an hour for a car to be returned. When I got into the car it was disgusting. There was some sort of oil/fluid on the center console and arm rest, the car hadn't been cleaned.

Easy to pick up/drop off, car was clean and price was right!

great

The car was filthy and had roaches. It took a long time to get support on the phone. The drop off was easy and the drop off staff was polite and genuine about the car’s condition when I returned it to them.

At no point was I informed of an additional $244 required for an authorization hold. I paid for the vehicle upfront, through Kayak. My receipt from Kayak only stated an additional $44 was needed at pickup for taxes and fees. If you do not have the additional unknown funding for authorization, and use a bank card, they up it to $500 for the authorization hold. Without the additional unknown funds, you are unable to rent the vehicle. While dropping off the vehicle another customer was in tears over not having additional room on a credit card for the authorization.

Great car, clean, new and great pricing ( convenient in-airport pick up and drop off).

The car had physical damage upon pick up which was documented via verbal communication and photographic evidence. I would have preferred a vehicle without damage yet was not offer a replacement vehicle. Or even an option to upgrade. Not certain if I would use or recommend Budget in the near future.

Awful service. Will try not to use their service again.

Did not even get a rental... i was turned away because the site did not have vehicles.

Quick pick off and drop off

Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.

Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.

I showed up with my reservation at 11pm and was told that the only car they had was a 12 passenger van. I showed the desk agent my reservation and she essentially said that it didn’t matter if I had a reservation they were out of cars. End of conversation. Would not, will not ever use Avis again. I was left stranded late at night after a long day of travel and had unapologetic terrible customer service on top of it. The nice gentleman at Enterprise told me this was a pretty typical experience. Buyer beware.

On 12/9 at the Norfolk, VA airport we were rented a car with significant damage on the rear passenger side, beginning with extensive scratching that went through the paint near the rear wheel and had smaller dents on the passenger rear and front doors. The car had clearly been in some accident but was rented to us in that unacceptable condition. Because it was dark when we rented the car and there was no one at the exit, no one saw the damage until we saw the damage the next day. We took photos when we discovered the damage. We called a main number for Avis since we could not get through to a local number at the rental location (Norfolk, VA Airport) and filed a report over the phone with Jennifer on 12/10. We pointed it out to the attendant when we returned the car to the Richmond, VA Airport (it was a one-way rental) and told him about the report we filed with Jennifer. It is irresponsible and unacceptable to rent anyone a damaged car and we will NOT be responsible for one penny of damage. Putting anyone in the position of worrying that they may be held liable is outrageous. SHAME ON AVIS!

Great experience. Only complaint is fragrance used in car was unpleasant . Loved that the car had a pass for toll road.