Hertz car hire in Norfolk Airport
Find and compare great deals on Hertz car hire in Norfolk Airport
Norfolk, VA, United States - Norfolk (ORF)
18 Dec — 25 Dec
Same drop-off
Norfolk, VA, United States - Norfolk (ORF)
Mon 18/12
Noon
Mon 25/12
Noon
Driver's age:
Hertz reviews
6.7
Based on 45 verified guest reviews
7.6Comfort
6.8Pick-up/Drop-off
7.5Cleanliness
6.7Value for money
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Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.
Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand car
Was given a vehicle with two bad tires that was not safe for the road. Rep in D.C was very nice about putting us into a different vehicle. Manager at Norfolk international airport seemed bothered that I was inconvenienced with my whole experience. I just wanted to be done. I didn’t want to argue. He/She got what they wanted… me out of there. I spent almost 3 hours on the phone on Wednesday trying to get help regarding the vehicle and no one would help me or I couldn’t get a straight answer. I was hung up on. I think I Even had someone pretend they couldn’t hear me after 30 mins on hold. I was transferred to the wrong departments. It was a mess. We only went to DC for the day and the whole experience took almost an extra two hours out of our trip. We even stopped at a different location in Fredericksburg Va and the agent there told us the vehicle should have never been given to us in the first place to rent. It was unsafe. I had children in the car. I don’t think I’ll ever rent from Hertz again and I will pass this experience along to our friends and family. My husband is active duty military so I’m sure he will be sure to pass that on so his command doesn’t book through Hertz either when traveling.
I didn't get my rental because I was not informed that I needed a physical major credit card even though I had it on my phone so my trip was canceled.
Easy to pick up/drop off, car was clean and price was right!
Car hire from other agencies at Norfolk Airport
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Hertz car hire deals near Norfolk Airport
Below you will find information for every Hertz car hire location in Norfolk Airport, including address, phone number, and reviews
View Hertz Locations near Norfolk Airport
FAQs about hiring a car from Hertz at Norfolk Airport
What is the most popular car hire type from Hertz at Norfolk airport?
The most popular type of cars to hire from Hertz at Norfolk airport are Intermediate cars. This type of car costs $68 per day on average. 100% of users prefer to hire Intermediate cars from Hertz at Norfolk airport due to price, availability, and their planned activities.
Where can I find Hertz car hire at Norfolk airport?
If you're looking for an Hertz car hire near Norfolk airport, the closest location can be found at 2200 Norview Avenue, and you can call them on +1 757 857 1261
Does Hertz offer shuttle or airport pick-up services from Norfolk airport (ORF)?
No, Hertz does not currently offer pickup services from Norfolk airport (ORF). However, their nearest location is 2200 Norview Avenue which is approx. 0.369mi away from Norfolk airport and accessible by public transport.