Car Hire at Memphis Airport

All good . No complaints.

I booked with another rental car company. I arrived at 9 PM to find 16 other customers waiting for cars that they had reservations for. I immediately booked a car with Alamo, picked it up and was on my way in about 15 minutes. Thank you so much for saving the day.

Age Restrictions

We arrived at 7:00 to pick up a car we reserved at Memphis airport. When we arrived we were told (unapologetically) that there were no cars available, that there was a waitlist 20 families long and that we would get a car as each car came in and they worked down the waitlist. They were flippant about the fact that there were no cars available and when I asked why, her comment was, “they overbook”. We waited about 1.5 hours for a car. We ran into a family that got there around 7:45 and they had the unfortunate luck to not get a car till midnight. Apparently, people that came in after them were turned away at night, carless. Shame on Avis for overbooking!

Agent was very friendly, recognizing this was my first car rental and guiding me through it.

Final charge was double original quote because of different fees.

Difficult experience processing my credit card. That’s never happened with any other rental agency.

Huge line for pickup at MEM. Location was understaffed. Team there was working very hard, but closed while passengers were arriving late. Rental car was filthy -- likely no time for staff to clean it. Dropoff at BHM was very easy. It seems like Hertz needs to increase/lengthen its staffing model at MEM.

Easy pickup, new, clean, comfortable vehicle. Seamless, efficient, fast return.

Little more enthusiasm from the staffs with customers will make the rental experience better.

Fred at the Budget Rental car was awesome. Excellent customer service, friendliness, new his products available, helped with kid seats, everything. I will use Kayak again because of Fred at the Budget office at Memphis Airport. Thank you, Will Koberg

When I arrived, one person was available to assist. She instructed me to wait for someone else. Then she asked for my drivers license and started the process. She kept her window closed, requiring me to speak from an open window at the other end of the booth. When the second attendant appeared, I moved down and spoke through the glass that she opened briefly. Next, I was ask to quickly fill out documents and handed the keys and my receipt. I located the car and noted scratches on it. To avoid responsibility, I ask for a pre- inspection document noting the damage. She said that she forgot to tell me I could address that with the attendant on the way out. In sum, the communication was not acceptable. When I returned the car, there were at least 20 parked in front of my car. There was no attendant to check me in, provide a post inspection clearance, and confirm the car had a full tank of gas. Somewhere signs posted to leave the keys in the car, but I did not see one when I drove in. So, I walked to the booth and waited in line for at least 10-15 minutes to inquire about the return protocol, but I had to wait as the attendant had to let two people out with rental cars. She then told me I had to leave keys and that the vehicle would be checked in later. This disconcerting given the liability you assume in renting a car. So in sum, this was a mediocre experience at best. This location needs more people with communication skills who prioritize customer service.

The internet was down, had to wait 4 hours to pickup the car.

The vehicle was provided to be three hours late, causing me to be late for the errand I was traveling for. Moreover, the vehicle was a downgrade from what I had rented and came smelling terribly

They did not have a car for me when I checked in. They told me to wait two hours and they would call me. They never called and they did not answer the phone when I called them. I called Kayak and not even Kayak could get a hold of them. Also the waiting area was just the dirty parking garage wall.

Got to thrifty desk - no one in attendance -told by other customers that there was a 2 1/2 wait and no guarantee of a car. Cannot understand how you can book a car and then when you arrive no-one to serve you and then no avenue to cancel or contact the hirer. Will never use this service again. Totally the worst customer service I have ever used.

Friendly associates, ease of pickup and drop off. Vehicle was spotless.

Online experience sucked from beginning to end