Car hires in Pacific Heights, San Francisco

Agent checking in was excellent and friendly and very professional!

John in SF was very helpful and accommodating with the reservation, stellar service

Sixt employees! When the person at the counter got to know that I was planning to move stuff, she offered me a free upgrade to a larger vehicle. So thoughtful

Forced to get an EV, even though I reserved a gas car and called ahead day off to confirm. Non Tesla charger car forced us to continuously look for a charger open. The majority didn’t work and when they did, charging took over 8 hours. Total nightmare on a vacation.

Car wasn’t ready, car wasn’t clean - dirty tissues in the centre console- gross

Hertz overcharged $100 for fuel and we returned the car the same amount it was, we didn't get any receipt and communicating with an agent via phone has been horrible, still no answers. Very bad experience with Hertz.

Both pickup on Turk and dropoff on Santa Monica Blvd were extremely efficient and friendly. Car was a great deal. No complaints!

Great service and smooth pickup and delivery Would have liked longer hours to return the car

They cancel my reservation due I didn’t have printed my name in my credit card, my bank doesn’t put that info in the plastic anymore, they didn’t care

Super easy pickup, no small print or added costs later, friendly staff that offered car upgrade and insurance discount

Cranky staff…. Customer service in fixing an issue was non existent

Good experience. Need to be careful as Tenderloin neighborhood is not the safest one.

Got to the address where I was supposed to pick the car up. It was the correct address of the booking, but they said I would have to go to another place entirely as the booking was held at a different unit. Got to the other unit and the staff weren't overly helpful or friendly. Using their mobile phones behind the counter while I was trying to collect my booking. I did get given an upgrade as they didn't have available the car that I had booked, which was good. However my card was also charged a sum of $250 which stayed on my account for a while before disappearing, which worried me that they then had charged me for the upgrade. I had already paid in full in advance. Then on return there was a change to our flights. It meant we would need to leave the car back a little earlier (not later). Still at the reasonable time of 9.30-9.40 am indtead of 12 noon. For doing this and taking the car a shorter time I was charged $154 fine. A number that feels completely picked out of the sky, and just preying on people. Considering how unreliable airlines have been following the pandemic with the ability to stick to airline schedules, I find this fine particularly disgusting. All it serves to do is give the company MORE time to have the car ready for the next person, as usually there is a problem that they don't have the car/car type you ordered. It wasn't my first disappointing car hire experience, and I'm sure it won't be my last. Overall, the best thing about it was that the cost still was at what I'd consider a good level (for the initial booking, I in no way am referring to the extortionate fine). Would not use Avis again on principle, even if other companies would do the same thing. I just don't think they deserve anymore of my money.