Lexus car hires in San Francisco

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

I waited over an hour to see an attendant, only to be told unless I was willing to take an electric car, there was a further two and a half hours wait as all their cars where at the airport.

Planning a long drive trip where EV charging stations were not readily available. Reserved a fuel powered automobile. At pick up point no vehicle was available and an EV had been assigned to me. Counter staff very rude, uncaring about my issue and not helpful to resolving the problem. Manager did find a fuel vehicle for me after a three hour wait. I was charged an extra hour usage fee despite being delayed for three hours.

Forced to get an EV, even though I reserved a gas car and called ahead day off to confirm. Non Tesla charger car forced us to continuously look for a charger open. The majority didn’t work and when they did, charging took over 8 hours. Total nightmare on a vacation.

I rented a car from Triffty and received the updated rental receipt. They made me pay another amount of money and I don’t know why. Also, I haven’t received my money back for switched services.

Awful pick up experience. Reserved car for pickup at 12pm, arrived at check in desk at 11:15am as I wanted to ensure I picked up the car on time. Waited in the queue for over an hour to be seen, whereupon I was told I would need to wait over an hour to get my car. All told, I left with the car at 3:30pm, three and a half hours after my scheduled pick up time!!! The car itself was fine but the pick up experience was horrendous and over booked. Avoid

They have an average 2-3 hour wait time to pick up a car you reserved. They charged us an extra driver fee even though we are married and they are not supposed to do that in California, then refused to reverse it. By far the worst rental experience I have ever had and I will never rent from them again.

I should get a regular SUV and drive from SFO to PHX, but they said that I've booked an electric SUV, I said it is not possible. I'm sure they lied to me because they didn't have a regular SUV. Therefore I rented an SUV in Alamo but paid in 2 times higher.

Car was not available price was double than what was estimated Lack of communication Never again!

The 2.5 hour wait to obtain the car, plus the dollar "system" being incorrect and resulting in the wrong size, is inexcusable!! Another significant delay/wait upon returning the car will absolutely convince me to never rent from Dollar again.

Charged me more than was posted.

The line to pickup was very long, but I signed up for Avis preferred (a free signup) while in line and I got much faster service. The car was very nice and drop off was great.

I wanted to provide some feedback to Kayak because there may have been a misleading claim made on my rental. When I went online to do my booking originally, it very clearly stated on the KAYAK website that I would receive a "Mystery Car" at Avis but spelled out that it would be a "sedan that seats 4 people". When I got to the AVIS counter in SFO, they said that it was a mystery car so it was up to them to issue any four door car, so they gave me a pickup truck which was not very satisfactory. First of all, it was not a sedan and second, the trunk at the back was an open bed which made it awkward to travel with exposed luggage. I pleaded with the counter agent that the website specified a sedan with four doors and they asked for my reservation and apparently it just showed a 4 door vehicle and did not specify a sedan, like the KAYAK website did originally when I hit the confirm button on the reservation. I would like to know how this happened because the only reason I proceeded to make the reservation is because the website specified a "sedan with 4 doors" but when the booking partner who provided the deal sent me the confirmation, sedan did not appear to be listed. I really don't appreciate this as to me, it is false advertisement and misleading sales tactics. I could care less what sedan they gave me as long as it was a sedan. But they insisted, all they had was the pickup truck which did not make my vacation enjoyable at all. I reached out to the partner that made the booking with AVIS and they suggested it is likely KAYAK's issue in what they may have printed in the ad. Regardless, I was the one who was out in the end, as I had an uncomfortable ride and ended up paying at least the amount of gas.