Tesla car hires in San Francisco

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

Contract start 100, returning the car charge 450. For 1 day is doesn’t make sense

I had a quote for $320 and ended up getting charged $720. I will never rent from them again and I was ripped off

The pickup experience was terrible. We waited in line for more than 2 hours and they seemed very understaffed. However, we got a very nice car despite paying for the cheapest one and were very happy with the car as well as the drop off experience.

Customer service is the primary value in a transaction. You folks really make that memorable.

Comfort car. Very easy to pickup and return. To improve- the car was good but not new. It already done 150k km before I took it

Excellent staff at SFO airport

We have trouble with our reservation in another company but thanks to alamo we was avaible to resolve it in a really good time and very good price

Pick up and drop off was quick and easy. Staff was very friendly and helpful.

It was great.

Super easy and fast pick up and return process. Relieved the usual hassles of renting a car. Will use again!

Charged me more than was posted.

The line to pickup was very long, but I signed up for Avis preferred (a free signup) while in line and I got much faster service. The car was very nice and drop off was great.

I wanted to provide some feedback to Kayak because there may have been a misleading claim made on my rental. When I went online to do my booking originally, it very clearly stated on the KAYAK website that I would receive a "Mystery Car" at Avis but spelled out that it would be a "sedan that seats 4 people". When I got to the AVIS counter in SFO, they said that it was a mystery car so it was up to them to issue any four door car, so they gave me a pickup truck which was not very satisfactory. First of all, it was not a sedan and second, the trunk at the back was an open bed which made it awkward to travel with exposed luggage. I pleaded with the counter agent that the website specified a sedan with four doors and they asked for my reservation and apparently it just showed a 4 door vehicle and did not specify a sedan, like the KAYAK website did originally when I hit the confirm button on the reservation. I would like to know how this happened because the only reason I proceeded to make the reservation is because the website specified a "sedan with 4 doors" but when the booking partner who provided the deal sent me the confirmation, sedan did not appear to be listed. I really don't appreciate this as to me, it is false advertisement and misleading sales tactics. I could care less what sedan they gave me as long as it was a sedan. But they insisted, all they had was the pickup truck which did not make my vacation enjoyable at all. I reached out to the partner that made the booking with AVIS and they suggested it is likely KAYAK's issue in what they may have printed in the ad. Regardless, I was the one who was out in the end, as I had an uncomfortable ride and ended up paying at least the amount of gas.

Planning a long drive trip where EV charging stations were not readily available. Reserved a fuel powered automobile. At pick up point no vehicle was available and an EV had been assigned to me. Counter staff very rude, uncaring about my issue and not helpful to resolving the problem. Manager did find a fuel vehicle for me after a three hour wait. I was charged an extra hour usage fee despite being delayed for three hours.

The person working the front desk was unnecessarily dismissive when my car was not ready, nearly half an hour after I had scheduled to pick it up. (It was another hour until it would be ready) Again: a delay with a car is understandable. A dismissive response is not.

Terrible. It was an old car with a broken mirror. Wasn't ready so I had to wait in the airport for it.

Not sure what happened, I was told I had to go to an off site location in San Francisco vs the airport location. Why would I do that as my return flight was hours before the off airport location would open. Canceled the reservation booked with a vendor at airport

Pick up and drop off was super easy and they gave us a free upgrade! Really smooth ride all the way.