Car Hire at Tampa Airport

Kayak confirmation number didn’t match Alamo confirmation number, never got an email from Alamo confirming the reservation. Had to call their customer support to get that information, and had to re-enter my email address to get a confirmation via email. At Alamo, I chose the Skip the Counter option and expected to be able to pick up my rental by going straight to the car and to the exit booth. I was told by the kiosk personnel that we were good to do this, and once at the exit booth was told we needed a number that the counter or kiosk worker would provide. They proceeded to complete the pickup and rental agreement and ended up giving me a rental agreement for National Car Rentals for a person and car other than myself and the car I rented. Alamo contacted me via text and phone the following day asking if I picked up a car. I had to text them the VIN to complete the rental agreement. Overall, a big mess up on the part of Alamo.

Amazing last minute rental when flight was canceled. Highly recommend!

Car had some issues that I brought to their attention. Otherwise would have been great.

There was nothing good about ace, they have bad customer service.

Hands down one of the worst customer service in person pick ups, ever, the guys coffee and hi lk sipping it was more important than all else. Rep kept repeating himself like people are stupid. Was not there to help at all.

The location was closed at the time of my arrival. I was not able to get a car, even though I had a reservation. I had to go get a car without a reservation from a different company.

This location has the best staff. Fast, friendly, knowledgeable. What more do you want?

Everything was great!

Location was closed when our flight arrived and vehicle was not available

Upon arrival in TPA we found the Advantage desk was closed and nearby car rental agencies said that Advantage had been closed for more than two months although we had received no notification. We called the phone number listed on our reservation only to be directed to a call center that could neither help us obtain a rental car with another agency nor assist us in any way. Advantage appears to be a scam and Kayak should not make any reservations with them.

good value, nice car, staff was very friendly and accommodating. I would use them again

Advantage never showed up at 7 a.m. at the desk in Tampa. Ace Rental took my reservation at 7. They got into Advantage's computer. The car's transmission started having problems half way through the drive from Tampa Airport to my destination in Ft. Myer's. I called Ace, they called back and asked if I wanted a tow truck to tow me back. I said no as the car somehow readjusted itself when I turned it off and restarted it. Then I continued on the highway, and the transmission started having trouble again. I could only go 40 in a 70 mph zone. It was dangerous. Advantage said I did not show up for my rental. I said yes, but Ace took it over. I was told that was not possible. It was. The check engine light turned on. I sat for 30 minutes on a road off of the highway. I was told people would call me. They did not. I drive 30 mph to get to my sister's house with noises under the car. I finally made it to my sister's house. Later that evening, a tow truck dropped off a different car and took that one. The man could barely drive the car up onto the truck. He has to back it up and gun it. What should have taken me 2 hrs and 10 minutes took 5.5 hours. I understand that cars have mechanical issues. But it was the lack of communication and failure to take responsibility by the staff that was the most troublesome. I am considering challenging the charge on the car with the company because of the personal danger I was in on the highway, and the stress/amount of time it took to get to Ft. Myers. Paula Coffee

First, the rental was not ready, we had to wait about an hour to get a car. Second, they overcharged for an extra day after we dropped off the car in time. Although the time they entered as starting time was not the time we left with the rental. They stamped the time at 11:47pm but didn’t get the car until pass 12:30 am. So we had to go the office to get the 2nd day charge removed. Third, they now said the is a crack in the windshield, after 48 hours that we return the car.

Service desk and drop off were not helpful and really didn’t care about anything but selling you insurance when you pick up the vehicle. Also they didn’t have the vehicle I ordered and told me I would have to wait around 40 min to an hour and that was only if they could find one. The vehicle I got was nice but didn’t fit our stuff causing us to take two cars instead of one

Pick up was horrendous,, total chaos waited over 2 hours to be told I’d get a vehicle but not what we hired , this happened to all people waiting.. We actually got a similar car to the one booked so we thought we were luckier than others . Car was filthy dirty no option to sort we had to leave it’s now 4 am , we hadn’t left car park and clearly the vehicle with 42,000 miles had multiple faults and should have been in for repairs not out on hire …