My reservation number was NPRL8BADE5 The experience was actually less than POOR. It was awful. I had my reservation for a four day minivan rental from Tampa and back to Tampa . Saturday, Feb 19 - Wednesday, Feb 23 , 8am . I went to the Advantage booth to pick up my minivan at 8am on Feb 19 ........ AND THERE WAS NO ONE WORKING AT THE ADVANTAGE BOOTH. Basically, it was closed. Another worker from ACE rent a car came over and said........."Advantage has been closed for a while now." WHAT ???? I called the Advantage toll free number. The receptionist said she was going to call the local Tampa number and I waited on HOLD. After a few minutes, she came back and said ........"nobody answered, can you try the 800 number back in 10 minutes?" I said........"I'm here. There's no one here." And, I then took another half hour and proceeded to go past every rental agency in the airport and (being a school holiday week)......they were all "sold out." I had booked my rental van on July 6, 2021. That would be over 7 months ahead of time. So, my question is ..........should I NOT use Advantage Car Rental again ? Or, should I NOT use Kayak again ? My name is Gary Hovhanessian. I can be reached at email@example.com or by cell , 860-690-5959 . I will NOT answer a number I don't recognize so if I am called a message should be left and I will return the call. I do NOT expect to get charged for any van rental because there was NO ONE at Advantage to rent the van from.