Car hires in Southwest Hills, Portland

Biggest issue was customer service. Received conflicting information, did not explain change in charges if modifications made, continued to add charges that should have been waived.

Absolutely TERRIBLE experience. I called Enterprise 3 days prior to travel and was told everything was confirmed. I was told on the phone there was a free shuttle from Portland airport to our pick up location (downtown Portland). There was no shuttle from airport once we arrived. We paid for a Lyft to our pick up location and arrived at 12:50 (50 minutes after our arranged pickup time due to looking for free shuttle at airport). When we arrived there was a sticky note on the door of our enterprise saying "Went to lunch be back at 1pm." We waited as until 2:15 until the manager of enterprise arrived. Once she arrived the manager told us she didn't have our phone number so she was unable to call us. The car she provided had completely bald tires and was unsafe to drive. The only other car available was a completely electric car that we were told would need 2.5 hours to reach full charge. We were already late for a wedding due to the late arrival of manager so we took the car which was unacceptable to us because we had a long road trip planned after our wedding through the rainforest and knew charging ports would not be available on our journey. We arrived late to our wedding and then again traveled to a local Enterprise the following day to exchange the car for gas powered car. The manager was very accommodating the following day however this did not make up for the awful experience. The car we were given for the remainder of our trip had many dings and scratches and also did not have full tread on the tires. Overall this was a terrible experience and I will not be using Priceline/Kayak or Enterprise in the future.

Watch carefully where they book you at. We looked for a rental at the airport and that's what I thought we signed up for, but they changed to a downtown location as the airport was overbooked - Options for $100 Uber rides to and from that location to the airport or a $300 inventory fee to Enterprise... Car was fine though.

They were absolutely terrible . The Avis at the airport sent me downtown which I had to pay for just for the store downtown to tell me they did not have the vehicle that the airport did. Then then said they had another vehicle I could use. Then they told me they could not rent to me unless I had a major credit card even though I had made my reset two months prior. I was stuck at the airport with 8 month triplets for four hours until I could rent from somewhere else

The first rental car they gave me died in the middle of traffic. The experience of a tow truck arriving, driving an hour back to the rental location despite closer locations nearby, and getting a new rental car was horrible. The new rental car also had malfunctions. I am in the process of getting a refund. Their customer service needs much improvement, and they aren't returning my phone calls despite giving my name and number for a call back.

Everything went well until they billed me for more than I signed off on. I signed for 220 and got billed for 308. I did not do anything that would have changed the original price I signed for. I’ve been on hold to speak with a representative for 18 minutes now and still waiting. This was my first time using Budget and I certainly won’t go through them again.

Drop off should be better. Airport drop off isn’t an overnight drop off option, I tried.

Was cheaper to rent directly here than to go from the airport - it was a really quick and efficient process and I'd definitely do it this way again.