Car hires in South Portland, Portland

This is the most terrible car rental experience I have ever had in my life.

If we could be told if cars are being held and better communication

Excellent car but not a good location for the rental office.

I was given wrong information, I didn’t get a call back and I ended up canceling my reservation.

Quicker pickup when I tried to call on the phone.

Absolutely TERRIBLE experience. I called Enterprise 3 days prior to travel and was told everything was confirmed. I was told on the phone there was a free shuttle from Portland airport to our pick up location (downtown Portland). There was no shuttle from airport once we arrived. We paid for a Lyft to our pick up location and arrived at 12:50 (50 minutes after our arranged pickup time due to looking for free shuttle at airport). When we arrived there was a sticky note on the door of our enterprise saying "Went to lunch be back at 1pm." We waited as until 2:15 until the manager of enterprise arrived. Once she arrived the manager told us she didn't have our phone number so she was unable to call us. The car she provided had completely bald tires and was unsafe to drive. The only other car available was a completely electric car that we were told would need 2.5 hours to reach full charge. We were already late for a wedding due to the late arrival of manager so we took the car which was unacceptable to us because we had a long road trip planned after our wedding through the rainforest and knew charging ports would not be available on our journey. We arrived late to our wedding and then again traveled to a local Enterprise the following day to exchange the car for gas powered car. The manager was very accommodating the following day however this did not make up for the awful experience. The car we were given for the remainder of our trip had many dings and scratches and also did not have full tread on the tires. Overall this was a terrible experience and I will not be using Priceline/Kayak or Enterprise in the future.

Price was very good. Car was a good car for my time in the area. Car was very dirty and had scratches on the right door. I took a photo on my phone, and wrote down on the form regarding scratches, and was told I could drop it off before or after renting the car. I went to do it before I left, and the line was so long that people were pushed back outside the very small office in which 15 people were now ahead of me. Decided to drop it off when I returned the car, which I did.

Weekly rate quoted in reservation not honored during check in. Three phone calls have not resolved the issue.

Bad survey. Pickup was not good, drop off was great! Why do you glom them together? The person who I worked with at pickup did not know her job well. I did not receive any information on returning the car or other offers of information. Drop off was great. Rusty and Mike in the garage were so nice and so helpful! They were both wonderful!

Too many cars at one time and it was backed up so many that people were leaving them which made me leave mine. Should have been better organized.

The line to pick up the car took about an hour & a half. The car smelled of cigarettes, had not been washed with bugs on the windshield, had crackers on the floor, dirt & dust on the dashboard and dry mud on the back of the front passenger seat. Clearly the car wasn’t serviced - we would have gone back to the counter but it was still a mob scene. Truly the worst rental car experience ever!

The car had a bad smell so I had to buy an air freshener. Not ideal having passengers or giving the car to valet when there’s a stench like that.