Where to start? We arrived at Hertz (790 Southwest Marine Drive, Vancouver) to collect our car at approximately 3pm on August 25th. Upon arrival, we were informed that we were late and, as a result, that our car had been given away, regardless of the fact that we'd paid our reservation in full. Asking how we were to be informed of this policy, the clerk swiftly pointed us to a tattered and seemingly illegitimate notice on the glass of his kiosk. He was quick to inform us that it is the third party rental platform's responsibility to make this policy known to the customer. Note that this was at no point communicated to us through the Kayak booking process. Stating that all small cars had been removed from the lot due to lack of space, he naturally only had larger SUV's available at a rate 40% higher than what we already paid. We dished out the cash to salvage 11 days worth of road trip and bookings. Besides the lack of communication and the surcharges, the rental process was made extremely unpleasant due to the lack of professionalism of the personnel. The clerk who served us on arrival was condescending, rude, and ultimately unhelpful. Moreover, when I needed to obtain more information from Hertz during our trip, Anesh reluctantly answered after 6 attempts. He clearly had better things to do and was very quick to get me off the phone. Long story short: avoid at all costs, unless you take pleasure in these sketchy dealings.