Toyota car hires in Vancouver

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

We were skeptical because of the reviews but we were very satisfied with the end result. We got a very good car for a good price. Negatives: The parking lot was a zoo when returning and we used our own insurance so they insisted on a $1000 down which I didn't feel good about.

My flight got cancelled. Their offices closes at 5pm. I got in on a new flight at 8pm. And was not able to pick up my car bc office was closed. I am looking to get refunded but there doesn’t seem to be much hope. They should disclose their office closes at 5pm. Before you book.

Excellent, friendly and efficient.

Friendly and helpful staff, prompt and efficient

Great experience very easy and fast. Team was really good. Kam was great.

Absolutely horrible customer service. They did not honour our reservation or give us a car. We were kicked out of the rental agency even though we got charged the full cost of the rental. Never renting with Hertz ever again.

Great experience throughout

Very nice vehicle. Clean, well kept, no damage. Only downside was the requirement for winter tires in BC which I tried to account for with my vehicle selection (intermediate SUV). The reservation was for a one way trip from Vancouver to Calgary. Sections of the mountains require winter tires by law. I called in advance to add winter tires to my booking and was told over the phone that they had to be added at the pick up counter which didn't make sense (wouldn't they need to know in advance to have the vehicle prepared or the correct vehicle available?)... At the pick up counter, I was told the only vehicles available with winter tires would be an additional $50/day. We ended up being charged an additional $200 in total to have the legally required winter tires on the vehicle. I would've thought that a one way reservation through the mountains would prompt an appropriately equipped vehicle with the legally required tires to be available. Beware of the unexpected upfront fees.

Hi, The service from the people there was amazing. Mr Manuel helped us a lot to find a solution for all the questions and troubles we had. His patience and willingness to understand our situation was unbelievable. Great people makes great companies. My only but... it was the cost of the insurance. It was mentioned when booked and it was more than what I expected. thanks a lot! Elsa and Saul

they charged an aditional $373us on a prepaid reservation, plus the $100us deposit which, a week later haven't been reibursed. they didn't have a vehicle according to the reserved class, they gave us a smaller one. would never rent again with them

They really push to get their insurance to drive the prices up.

There are always extra fees when u get there Long line to get the car and for the drop off

Very friendly staff

I didn't realize that the car rental facility wasn't at the airport. I called them, however, and they kindly picked me up and dropped me back at the airport at the end of the rental. I should have done my homework before but they were very pleasant to deal with.

I got problem when picking the car. it rumbles seems chassis issue from bottom. I immediately went back and talk to avis representative. he checked and drove for 2min and back confirmed issue, he immediately replaced a new honda odyssey van for me. the honda odyssey was super clean, quiet, new(1K+ miles). though I wasted some time due to this incident because I was in a hurry to drive to airport, I am very happy with the customer service, he made me feels very comfortable and in warm hand.

Incredibly busy at pickup but friendly, maybe arrive early . Dismissive when returning the car.

Friendly and helpful staff. Easy pick up and drop off.

There was one guy at the check out counter on Saturday morning. I stood in line for 40 mins to pick up my car. Is this normal?

Friendly staff easy rental process upgraded to monster SUV Toyota Quick efficient service The guys called a taxi for our onward journey Overall a pleasant enough experience

Great service and excellent communication.