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Hertz car hire in Knoxville McGhee Tyson Airport

Find and compare great deals on Hertz car hire in Knoxville McGhee Tyson Airport

Knoxville, TN, United States - McGhee Tyson (TYS)
17 Apr — 24 Apr
Knoxville, TN, United States - McGhee Tyson (TYS)
Wed 17/4
Noon
Wed 24/4
Noon
Driver's age:

Hertz reviews

7.4
GoodBased on 66 verified guest reviews
7.8Comfort
7.2Value for money
7.6Cleanliness
7.8Pick-up/Drop-off

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2.0 Poor
KAYAK
We had prepaid the Chevy Malibu and the agent said we had a 7 passenger reserved but if we downgraded to a Ford Edge we would save some money. No refund was issued. When returning the vehicle there was no agent to accent the vehicle and poor instructions on how to return it without an agent.
1.9 Poor
KAYAK
My rental experience with Hertz may have been my worst experience with a rental car company ever. I rented a Class I. From the beginning the staff was unprofessional at the Knoxville airport, belittling other staff members and taking nearly 30 minutes to provide me with a car. There was nobody in the garage to help me find it and they just left the keys in the vehicle. Quickly it became apparent that the car had not been serviced in a very long time. Even though there were only 25,000 miles on it, the tires were in terrible condition, the brakes were extremely worn and the car shook when going down a steep hill, the coolant levels were low, and the service warning was on for the factory recommended service. The tire also had a nail in it, which wasn’t found until the next day because of the thick, low-deflating tires that these cars have. I called the customer service after filling the tire once (believing it was just short of air) and waited on hold for well over an hour. I told the customer service/emergency service person all of this information, but she said since I didn’t buy the LDW insurance, there was nothing she could do. All of these things are normal wear and tear if you take horrible care of your vehicle (which it is apparent that Hertz does) and none of it originated with me. She also said that since I didn’t report the flat within 1 hour of obtaining the vehicle, I had to go and patch or plug it or buy a new tire myself (apparently they closed a bunch of locations and there wasn’t one within 50 miles of me at the time, so she basically told me I was out of luck and was on my own… it is YOUR vehicle!). Also, it is nearly impossible for a tire to go flat within 1 hour because of the types of tires that these cars have. So, I took the car in with the spare tire on (the jack was missing a piece so it took about 20 minutes to jack it up) and had it plugged, per Hertz’s instructions. The repair man was appalled at the condition of the tire, stating that the car needed an alignment immediately and that it needs new tires, which I also told to Hertz. Meanwhile, the coolant light came on every time I went up a moderate grade, and the service light continued to be on. The emergency Hertz service person over the phone said that it generally comes on a few thousand miles before service is actually needed so everything was fine. If everything was fine, the individuals servicing these vehicles are not qualified at all. After my full rental and knowing exactly what was wrong with the car by the time I returned it to Nashville, I felt fearful that at any moment the engine could have overheated or a tire could have blown. From this experience, I found it is clear that Hertz does NOT service their vehicles, and if they do, it is clearly in house with inexperienced technician. Our representative that we met at the end of our rental was even surprised at how poor the condition of the car and tires were, and even that we had found someone else’s sunglasses during our rental period, indicating that nobody properly cleaned the car either. At the end of the day, I lose nearly 2 hours of my vacation on the phone, 2 hours driving to and from a repair shop to service Hertz’s vehicle for things they should have repaired to begin with, the cost of plugging and maintaining the tires, and the stress of not knowing if we were ever going to make it to our destination with no alternatives given by Hertz. This was a terrible experience, with terrible customer service, and a terrible response by the Company. I expected to be treated so much better, and I would like to get some of that hard-earned spend back for dealing with all of the issues with the vehicle; issues that could have been avoided if the vehicle had been appropriately maintained in the first place (which is a warranty that is provided by the Company, legally speaking). As we get out of COVID now and I start traveling more for work again, it is just a shame that I am still now only relegated to National and Enterprise for rental cars; I centrally will never feel safe in a Hertz.
10.0 Wonderful
KAYAK
Pros:Pickup & dropoff were very smooth/simple, staff was friendly and helpful
10.0 Wonderful
KAYAK
Pros:The staff was great. Pick up and drop off was a breeze.
10.0 Wonderful
KAYAK
Easy peasy!!!

Hertz car hire deals near Knoxville McGhee Tyson Airport

Below you will find information for every Hertz car hire location in Knoxville McGhee Tyson Airport, including address, phone number, and reviews
View Hertz Locations near Knoxville McGhee Tyson Airport

FAQs about hiring a car from Hertz at Knoxville McGhee Tyson Airport

What is the most popular car hire type from Hertz at Knoxville McGhee Tyson airport?

23% of users prefer to hire Intermediate vehicles from Hertz at Knoxville McGhee Tyson airport, making it the most popular car hire type. If you are also interested in hiring one from Hertz at Knoxville McGhee Tyson airport, then you can expect to pay around $114 per day.

Where can I find Hertz car hire at Knoxville McGhee Tyson airport?

2055 Alcoa Highway is the closest Hertz hire car location to Knoxville McGhee Tyson airport. The telephone number for this location is +1 865 342 3232

Does Hertz offer shuttle or airport pick-up services from Knoxville McGhee Tyson airport (TYS)?

Yes, Hertz offers pick-up services from Knoxville McGhee Tyson airport (TYS).


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Wed 17/4
Noon
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Noon
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