Volkswagen car hires in Palma de Mallorca

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

Everything was great

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The car was supposed to be at the airport, but the rental facility was actually airport adjacent, requiring a private cab ride (Sixt did not offer a shuttle service).

Easy,efficient, quick. Happy with the service

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.

The staff at budget were so unbelievably rude. It was an awful experience collecting the car from them. When we did collect the car, it was not what I had ordered as we received a 3 door Fiat 500e and I had clearly selected a 5 door car. The car had a flat tire that we had to get pumped up, which was extremely dangerous. I have images to prove that we had to take it straight to a mechanic to get air in the tire to be safe to drive. Overall very disappointed and I would never book through Budget again.

First shuttle didn’t accept me because I didn’t load any luggage in the trunk. Passengers with heavy luggage arriving after me got priority at transfer. I waited 25 min in the burning sun (no place to hide if one wants to keep his position in the line) in order to mount the second shuttle. Car had 12 noted scratches and I found 5 more. The entire process for picking up the car was more than 1h.

The office was closed when we arrived for our pickup time. We were forced to walk up the street to try and find a new rental car as where we were staying was 50 minutes away. This budget is only open 9-12pm apparently so if your flight lands any other time, do not book! This was not communicated to us AT ALL in advance of the trip.

Over an hour wait time to pick up the car. Not to mention multiple hidden fees that weren’t disclosed in the original booking. Besides the above, quality of car and cleanliness were great.