Land Rover car hires in Palma de Mallorca

Complicated and not as straight forward as other companies

The car was empty of gas upon pickup. There were various warning lights on in the vehicle upon pickup, including: check engine, low tire pressure, seat belt (although we were wearing), and air bag. The "customer service" agent was a complete hothead.

Friendly staff a plus Insurance extras a minus

The agency not in the airport, we had to wait for a shuttle like more than 20min. Then we they would not allow my driver to pick up the car. The lady at customer service is snubby. I wasted 180Euro for nothing. Not recommended.

When I picked up the car, I was told that office will be open until 11pm for drop off. When I dropped off my car around 10.45pm, I was told that no extra charges will be added since car is undamaged and fuel tank is full. But later when I reviewed the invoice and my credit card, I was charged extra €40 without my consent and knowledge for “After hours drop off fee”. I clearly didn’t do any after hour drop off so felt like a scam pulled by this company!

The rent did not happen. The pick up location was wrong ( not my mistake)

Front desk clerk was very helpful in getting the car I needed.

Easy process

Excellent value and service. Very easy with many cars right at the airport.

Everything was great

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The car was supposed to be at the airport, but the rental facility was actually airport adjacent, requiring a private cab ride (Sixt did not offer a shuttle service).

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

They gave my car away as my flight was delayed

Excellent customer service. Friendly and fast. Easy return. 5 stars!

Easy,efficient, quick. Happy with the service

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.