Audi car hires in Palma de Mallorca

I paid for my car rental in advance, when I arrived I was told I needed to pay an additional €238. Wish I had gone with enterprise who were only £10 more expensive than the original price and had no hidden costs!!! Car was also damaged all over and had clearly had water damage on all the seats that had no been cleaned. In the extra they made me pay they said it included their flexi drop off which meant I didn’t need to fill the tank up. I returned the car with over 3/4 of a tank left and have been charged and additional €20 as a fine for this!! Absolute joke, will never use gold car again!!

Very easy pickup and drop-off. Shuttle bus service was great even if directions weren't especially clear. At the time of booking I selected the luxury SUV, Kia Sportage or equivalent. I got an MGZS which is significantly smaller, lacking in any kind of luxuries, I couldn't connect my phone and it had no sat nav. The car seriously struggled up hills and I had to drive up a lot of them. I don't expect to get the exact make and model of car they use to demonstrate the class of vehicle but I don't expect quite such a downgrade and would not have booked through them if I had known

Front desk clerk was very helpful in getting the car I needed.

Easy process

Excellent value and service. Very easy with many cars right at the airport.

Everything was great

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The car was supposed to be at the airport, but the rental facility was actually airport adjacent, requiring a private cab ride (Sixt did not offer a shuttle service).

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

They gave my car away as my flight was delayed

Excellent customer service. Friendly and fast. Easy return. 5 stars!

Easy,efficient, quick. Happy with the service

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.

I liked the supposed options they had but the quality of it was below standards, they did mercedes Benz a disservice by putting that beat up worn down car to rent .. the customer service was rude, and the car had mechanical problems that they tried to blame on me.. smh