Car Hire at Puerto Vallarta Ordaz Airport

The staff were pretty rude and behaved as though we were inconveniencing them when I asked for a receipt. Car was pretty worn but it got us around just fine. The reason for the review was really just about the staff specifically at check out

The check-in & drop-off process is a total cluster with zero organization or signage to let anyone, no matter what language, knows what to do. Taking 30+ minutes to pick up a car when I'm an Avis member is insulting. Last time in Puerto Vallarta I rented with Hertz & it was a quick & easy in & out process. Guess who I'll be using in the future in Puerto Vallarta? Definitely not Avis...

Overall it was pretty easy. The guys that helped with the inspection and return were professional and friendly. The car was in ok condition, definitely a bit rough around the edges, but it functioned well; the cars do have a hard life down there with the rough roads. Overall an easy experience with no heavy upsell, which is always nice to avoid.

Made a reservation 2 weeks in advance, showed up and they have no cars. Long story short, they eventually find a car at another rental service for $100 more. I took the bus instead.

The booking price always looks great when reserving in Mexico, but at pick-up they add on mandatory insurance and fees that are usually more than the booking fee. Still a reasonable deal.

Booked a car for 7 people. They did not have one. Had to return the next day and then they forced me to pay an upgrade. Unacceptable

Vehicle was nice, pick up took a very long time. Price was very expensive.

Complete rip off, do not use this rental company. They upcharged an 80% mandatory basic insurance to our original resevation and if we wanted any quality insurance for the vehicle the median mark up was 240% price incresase for the insurance alone. The door handles were held together with tape, the tire shoulders were bald and the windshield wipers fell apart after using them in the rainstorm we experieced. We were honestly lucky to have reached our destination. Budget's name took a serious hit from my consideration if their branches conduct business in this shady manner.

The car was old and junky. We were charged $1,000 for 27 days then hit for $800 in insurance costs. We got a flat tire and we were charged $100 for the tire repair. We called for roadside assistance and that does not exist. The car key stopped working after one day so we had to change cars. I was told that I got it wet on return and was charged for that. Would recommend not renting from this company. They charge full price and their cars are old and junky. The passenger window did not work. The passenger seat was stuck in one position. It just goes on and they would not give us another car.

We didn’t get car. They wanted $3500 cash as a retainer because we had our own collision and liability insurance. I refused to give them cash and we left without the vehicle. I would never use Economy again or recommend them to anyone. Car rental.com called me and said the agent said we were a no show and that’s why we didn’t get car. I said the agent was lying and we could prove we were there and the car rental.com person changed his story. Complete hustle!

They could have told me that they were not at the airport when I started my reservation.

Do not rent with them : the place doesn’t exist in Vallarta

e sure to read the fine print. I was quoted 149.00 for 7 days total. Yes it sounds to good to be true and it was. I even have the email that I have read over and over. When I arrived in Puerto Vallerta the price was closer to 500.00. I should have known better,. Their customer servoice was not the best. I walked next door to AVIS and rented a car for 450.00 for 7 days on the spot. I would not recommend ACE ever.....,

They’re so accommodating! And very affordable price!

Clarity on what to expect for price is needed. Reserving the car didn’t indicate that there would be hundreds of dollars in additional costs

Beware Friends! This is a total cash grab! I used Kayak to rent a car in Mexico. What they failed to include in the advertised price was the cost of insurance. The company I my rental was through would only allow you to take the car if you used their insurance or paid the total value of the car up front! Yes that’s right they wanted $14 000.00US. This was false advertisement on Kayak’s part. The price should have included the cost of the non-negotiable insurance price. The insurance was so expensive, we didn’t take the rental. We actually thought it might be a scam. They wouldn’t accept any insurance coverage you have on a credit card or through your own insurance company. The couple in front of us was sold insurance through the booking site AND the car company still would not accept it. Shame on you kayak for not including this information up front. I only found it after in the small print. You can start to fix this by including the total cost of the car + insurance and refunding me my money back.