I will NEVER rent from Routes again (I rented through the Kayak travel website as a special offer, thinking Routes had to be ethical business to earn Kayak's endorsement. Uh no, Routes is not ethical at all. Kayak got taken in too, I suppose). “Technically," the vehicle worked as expected (despite being out of alignment with poorly inflated tires). But "technically" is the operative word, since that's exactly where they get you. They have all sorts of hidden (and ambiguous) rules in their contracts that are not like other car companies plus you sign on a digital pad so you never even see them before signing. Ironically, one of the things you sign via the digital pad is a statement that reads, " ... by signing below, you agree to the terms and conditions of this agreement, and you acknowledge that you have been given an opportunity to read it before being asked to sign." Nope. I was never given an opportunity to read that statement before signing, nor read anything else. The staff won't tell you all the ways you could get charged or fined after the fact - essentially, if there's not an upcharge opportunity for them at the rental counter, the staff will not tell you any of these hidden rules and just let you suffer at the end. Because guess what? They can charge your card for anything. ANYTHING. I got charged for crossing the state line. Seriously. Despite talking about that possibility at length with the staff at the counter!!! She never said a peep, just smiled in a peculiarly serene way that I now understand to be the smile of a predator. They interpret their rules fiercely to their favor. Because that contract section goes on to read, ".. your signature below allows us to process a separate credit/debit card voucher in your name for all amounts due us" which means they charge any and everything possible to your card without ANY avenue of recourse or customer service resolution. It's impossible to get to a customer service person, they will deny any credit card dispute with STACKS of paper alleging they are correct (even if they are not), and use every trick in the book to bilk you out of money. Yes, it is possible that sometimes, some renters will have a good experience - but most of the time you will be conned, lied to, manipulated, tracked (yes, tracked), fined, anything to make themselves profitable using deception, ambiguity, and omission. Don't risk it. Your $50 rental will end up as a $200 rental and a massive headache.