BMW car hires in Rome

The agency not in the airport, we had to wait for a shuttle like more than 20min. Then we they would not allow my driver to pick up the car. The lady at customer service is snubby. I wasted 180Euro for nothing. Not recommended.

When I picked up the car, I was told that office will be open until 11pm for drop off. When I dropped off my car around 10.45pm, I was told that no extra charges will be added since car is undamaged and fuel tank is full. But later when I reviewed the invoice and my credit card, I was charged extra €40 without my consent and knowledge for “After hours drop off fee”. I clearly didn’t do any after hour drop off so felt like a scam pulled by this company!

The rent did not happen. The pick up location was wrong ( not my mistake)

Laura Chiarelli was an amazing agent who took care of us in Rome. She made the experience very smooth and we felt taken care of.

Cecelia Nassi was very friendly and helpful during pick up. We had an excellent experience.

The vehicle was disgusting. The vehicle seats were soaking wet, severely stained, there was a lot of exterior damage, the air conditioner did not always cool the car, the rear drivers side window was broken and would not open, the car was dirty and smelled. We waited a very long time to be served, then for the car, and then when we complained about the wet seats, damage, broken window, smell, etc we were given garbage bags and hotel pillowcases to sit on that looked used and were told there was nothing else they can do. We had no choice but to take this disgusting vehicle to move on with our trip.

Car was not what I had booked-ad was for a Citroen midsize SUV Received an opel cross lander instead When I got to the vehicle I noticed it had multiple scratches on it So I took a video of the exterior of the car just in case. I should have gone back to the counter and asked for a different car but was tired and wanted to get on the road. When dropping the car off. the agent found a scratch that was not on the vehicle inspection I did not hit or damage the car while I had it. No one looked at the car when I was picking it up. The scratch could have happened while parked in the rental lot prior to my picking up the car? But it did not happen while I was in use of the car I refused to sign any paperwork assuming responsibility for any damage to the car.

How does it make sense to charge for extra drivers? There should be one price for two drivers. Also why does a physical card need to be presented when technology provides a more secure and flexible way of transacting? Fixing those two would have resulted in a perfect score. The attendants at pickup and drop off were very helpful and patient.

The price they gave me on the phone was a lot different when on pickup

In pick up location lady asked me some other type of driving license paper one, refused to give a car, but for your information i was in Italy 7 times and i was using my driving license wich is international! After i just pass the road to other budjet car rental and got a car, and drivier license was good and they didint asked me any other paper based stupid license! I was very disappointed and i don’t reccomend hertz

L’ufficio d inizio noleggio era lontano dal garage dove si ritirava la vettura. Avevo prenotato una Fiat 500 X o simile ma l’impiegato dell’ufficio mi ha informato che invece una Renault sarebbe stata disponibile. Per me sarebbe stato OK ma poi ho scoperto che la vettura era una DR di fabbricazione cinese!!!! Mai vista prima! Con solo 37000 km le sospensioni anteriori erano già “cotte”. Vi sembra il modo di operare? Il servizio di consegna a Venezia era OK.

Everything was perfect. Easy in and out. Super friendly and professional

Hi, The lady at the drop off on Sunday morning was acting extremely impolite. Extremely. She was searching for something to be wrong with the car as soon as we arrived. She found a little mark on the tire (rubber part) and she immediately accused us we did that and wanted to keep the 500 EUR deposit. She was screaming at me and my college saying the tires were new and we did that scratch-mark, although the wheel of the car was broken on that palce, before we took it. Luckily we took the pictures of the car our-selves and had the proo! So basically speaking she wanted to keep our money of deposit although we all knew we didn't do any damage to the car. Your car was parked at a garage my friends Villa outside of Rome and was brought back in tacked! Basically we knew she was pissed of because we didn't take the insurance and wanted to actually rob us! At the end when we said we didn't experience anything like that before - she said: "Don't come to Italy!" - I mean in toady's EU we consider this to be you know what(...) It is the last time we booked the car in your agency. And I shall recommend this to all my friends - which I have a lot in EU. Best regards.

Pick up was fine but when i needed to drop off an hour late they wanted to charge me an extra day. So, I ended up dropping it off before the drop off time however when I received my bill it said it was late by 2 hours and they charged me. Also, I was charged almost 10x the agreed price to my credit card. Never again.

Great experience overall. I had a fun little manual hybrid Fiat 500 that was perfect for Italy. Zero deductible damage insurance gave me some peace of mind in a foreign country.

The agent that helped me at the Rome airport (Mr. Giancarlo) was very helpful, he explained all the extra options like upgrades and insurance in a professional way with out like usually happens at car rental pushing them on to the customer.