Land Rover car hires in Manchester

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

The rental agent, Ali, was very friendly and very patiently went into great detail the terms and conditions of my rental which I very much appreciated. Car was superb and great value for money

They did a bait and switch on me at Heathrow by claiming that as my flight arrived early they didn't have a car available in the class I booked. So what they had was 250% higher. As I was there for my mother's 100 birthday, and they are well away from all other rental companies, I had to accept it. However I will never rent from them again

No one was at the Sixt counter to collect the car, and after waiting 30 minutes, I called the Sixt helpline, only to find an automated message saying my booking had been cancelled. That meant I had to book another car with a rental company whose desk was manned at twice the cost of the original. I am absolutely disgusted with both Sixt and Kayak for not informing me of the cancellation, and leaving me in the lurch after a 10 hour flight and I will not be using either again.

I will never rent from Alamo again.

nothing all good

The staff member at reception was really helpful, friendly and efficient. Excellent service. I think his name was Adam on duty at around 6.15 pmon Saturday 25/1.