Toyota car hires in Lihue

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

Needs a shuttle to and from airport. This would have made rating higher.

Truck wasn’t cared for and seems far older than it is. Didn’t have windshield washer fluid in it which suggests routine maintenance is skipped. Also had to wait forever to pick it up.

It needs to be stated that this is a SMALL office within the resort. The address maps out to the resort that this Hertz is inside of, nothing in the confirmation informs of this. It’s referred to as the “Downtown Lihue Hertz” and that it isn’t at the airport. I did not expect to pick up car at a resort. Was very confusing. Everything else was great.

Terrible. The worst customer service I have ever experienced. It took more than 3 hours from the time I got to the car rental location to finally get a car and the employees had horrible attitudes about their repeated failures and inability to explain the mistakes they kept making. Rent somewhere else. It was a total nightmare.

Pickup process was in excess of two hours. Very short staffed. Terrible experience.

Pickup service is not at all organized. Takes hours, no cars. All are being cleaned. If you are arriving on Saturday use a different rental agency. Staff was friendly. The management and process of whomever is running the agency needs to be removed and new person put in charge. Would never rent from them again.

They canceled my reservation so I went with Dollar for a great experience

The pick up location was away from the airport and we had to take a cab who ripped us off to get there. But the agent there (Jeff) was very nice and accommodating, upgraded us to a brand new SUV and let us drop the car at the airport for no additional fee. All in all a great experience.

Airport location was oversold and had to be redirected to an off site location. Both sites were closed by 5pm and I had to wait until the following morning to pick up.

Friendly staff and efficient pick-up and drop-off. The vehicle was not thoroughly cleaned with sand on the seats and floors, a deteriorated rear wiper blade and smearing on the inside of the windshield.

Convenient and efficient.

The car was available and worked great the whole trip. However, it took a very long time to check in, find a car and leave when we picked up. I was not picky at all. The car they decided to give me changed 3 times before I could leave. Then it turned out that the person who sent me off with the car didn’t complete the paperwork properly, so I had to wait in the office for someone to fix it and print me a receipt. Not the end of the world, but not the smoothest experience I’ve had, by far.

Excellent

Bait and switch on the vehicle. Then, charged me triple the quoted rate for a van that was old and smelly. Never using Sixt again.

The entire process was very quick and the customer service was awesome. We had to extend the rental and with a quick phone call it was done! The fact that it is conveniently located near the airport was great. I loved how a shuttle just takes you to Sixt! Thank you! We will recommend Sixt to family and friends!

Gave us a 6 seater people carrier instead of small compact we had ordered and reserved. Impossible to drive due to enormous size. Ditched it.

Car was pretty beat up. Pick up process was slow as computer systems are antiquated. When we didn’t want to pay for an upgrade, we felt a different, less friendly, attitude.

A car with better breaks.

Faster pickups and cleaner

Wrong billing

The check in process is very slow. Once we checked in and signed papers, they had us wait outside for our car, it “wouldn’t be long”. It took two hours. A dozen people standing around in the heat not understanding why the delay was occurring.