Volkswagen car hires in Dublin

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

TPA has a train from the car rental area to the terminal but Easirent is off property so you need to take a shuttle to/from the train stop. The check in was slow. Two people working for a crowded waiting area. The car needed a wash but more importantly it smelled like a mix of pee and smoke. It only had ~8k miles so it wasn’t old but it smelled. The price was right but I wouldn’t rent from them again.

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Great staff.

The process was fine. Felt blindsided by insurance when I got there tho

Everyone was very friendly. However – I did not know that I would have to pay more for an automatic. Nothing in my reservation ever said that.

It was a great experience with Enterprise rent a car in Dublin Airport Ireland. Easy pickup and drop off. Malik was especially helpful. He told us where to go and the best way to get to departure. Overall the experience was excellent! We highly recommend it!

Car was not ready for rental, it had failing battery on the key fob, tire kept losing air throughout the trip and the GPS was inaccurate one out of four times.

Friendly service

Scam. Arrived 'too late' to collect my car – despite having paid in full for the reservation in advance – so my car had been 'given away' and (shock!) the only available car was a luxury BMW, meaning I had to pay a further £250 or be stuck without a car. Shameful practice.

Absolutely faultless, staff for pick up & drop off were very professional and friendly, car was spotless and very comfortable.

Staff was not friendly, lied to us and scammed us. Told us our reservation was cancelled due to not picking up the car in time, even though they were the ones who closed their office early and then never refunded the money.

I have rented a car and prepaid all taxes and service fees before travelling to Ireland with a fully paid and non refundable reservation number from Kayak. My husband was the driver of this vehicle and presented to the airport for pick up on August 19, 2023. He travels extensively for work and has a credit card that covers Collision Damages Waiver and Theft Protection. He explained this clearly to the agent Michael, who insisted that he would be required and it was MANDATORY (the words exactly used) to purchase these. He upsold him the Supercover insurance and told my husband that this is mandatory. I examined the contract when he returned and told me the nature of this conversation. Having lived and studied in Ireland myself for 5 years, I did my due diligence and inquired from other car rental agencies and examined the legislation within Ireland to determine the validity of these claims. My clear understanding is that Third Party Liability insurance is a legal requirement in the prepaid price of all car rentals in Ireland, protecting from property damage, injury and death. Fire insurance is also included in this prepaid price. If the CDW and TP is declined or that written proof is required and the customer declines this, a credit card authorization of a larger amount can be applied to the rental. These options were not presented and in fact, miscommunicated at the time of rental by your agent Michael. This should be investigated and the insurance reimbursed, or at the very least the supercollision insurance that was in fact, not required.

Pickup and drop off were dreadful. Not open at published business hours. Car not available at time requested.

Very friendly service and extremely easy processing

I was very unhappy with been forced to pay 420 euro for car insurance. In the past I always opted to provide a deposit on my credit card. On this occasion I was told it was illegal to rent a car without paying the insurance. I even showed that my car insurance provider covers me for car rental up to 100000 dollars but the guy at the desk refused to accept. I though the whole process was very shady. Iv rented cars for up to ten years before covid and this experience I won't forget in a hurry.

Lack of info about drop off, bit confusing.

The main issue was the car I ordered was not the one they said I ordered. They blamed Kayak saying you all miss led me. You offered a midsize SUV but it was a small SUV. How is that my fault??? The issue is between you and them but I payed the price! The car was off site and we had to wait 50 minutes for a shuttle bus. Dollar were under staffed and the lines were long. They told me to never use Kayak again to book a car with them. I’m staying away from both Dollar and Kayak for our trips moving forward!!!! Not a happy customer!!!!!

The car was good, the staff efficient. My big problem was that there was no insurance within the reservation and at the rental desk I had to pay 400 euros more (for just the car to insure, not the passengers, and for a higher price than usual). It was a very bad surprise as during the reservation online it was not clearly said that the reservation was without the insurance. I insure my personal car for less than 200 euros per year, how can an insurance for 6 days costs 400 euros with a 2000 euros franchise? I advice everybody to double check the insurance condition during the reservation!

I booked on your site for a 77 year old man and when we arrived, they refused to rent us a car. Luckily I myself had my driving license even though I didn't want to drive in Ireland. they also insisted we had to take their insurance as we couldn't opt out even though we were insured through our visa card.... Amazingly inefficient service on your part and not much better at Budget!

Very easy to collection and drop off. Would have liked to be able to drop off at the airport rather than use the shuttle as we had two small children with us.