Land Rover car hires in Dublin

Great staff.

The process was fine. Felt blindsided by insurance when I got there tho

Everyone was very friendly. However – I did not know that I would have to pay more for an automatic. Nothing in my reservation ever said that.

I have rented a car and prepaid all taxes and service fees before travelling to Ireland with a fully paid and non refundable reservation number from Kayak. My husband was the driver of this vehicle and presented to the airport for pick up on August 19, 2023. He travels extensively for work and has a credit card that covers Collision Damages Waiver and Theft Protection. He explained this clearly to the agent Michael, who insisted that he would be required and it was MANDATORY (the words exactly used) to purchase these. He upsold him the Supercover insurance and told my husband that this is mandatory. I examined the contract when he returned and told me the nature of this conversation. Having lived and studied in Ireland myself for 5 years, I did my due diligence and inquired from other car rental agencies and examined the legislation within Ireland to determine the validity of these claims. My clear understanding is that Third Party Liability insurance is a legal requirement in the prepaid price of all car rentals in Ireland, protecting from property damage, injury and death. Fire insurance is also included in this prepaid price. If the CDW and TP is declined or that written proof is required and the customer declines this, a credit card authorization of a larger amount can be applied to the rental. These options were not presented and in fact, miscommunicated at the time of rental by your agent Michael. This should be investigated and the insurance reimbursed, or at the very least the supercollision insurance that was in fact, not required.

Pickup and drop off were dreadful. Not open at published business hours. Car not available at time requested.

Very friendly service and extremely easy processing

It was a great experience with Enterprise rent a car in Dublin Airport Ireland. Easy pickup and drop off. Malik was especially helpful. He told us where to go and the best way to get to departure. Overall the experience was excellent! We highly recommend it!

Car was not ready for rental, it had failing battery on the key fob, tire kept losing air throughout the trip and the GPS was inaccurate one out of four times.

Friendly service

When I rented the car they said they checked it over and everything is ok. I asked about a couple of dents and they said don't worry about those because we aren't too picky here in Ireland. I said take a picture anyways. When I returned the car the female manager wanted to charge me for those same dents but I don't her about the picture. She looked it up and said don't worry. She then looked at the tires and found a slight bump on one of the tires but I couldn't see it. She said rub my finger on it and I felt a little bump. I didn't see it then or when I rented the car so I must have been driving on a bad tire throughout the trip. They just withdrew 271.73 Euros from my credit card. I have used Enterprise before but it looks like Alamo isn't as good. Everyone in Ireland was very nice and honest except this night woman manager at Dublin Airport.

Good customer service. Emmett on drop-off was very helpful

The counter rep with whom we dealt with when we picked up the car, Grace, was very competent but friendly and helpful as well. The rep who went over the car with us was equally competent and friendly. Lastly, the rep we dealt with when we turned in the car, Dan, was also friendly and helpful. Your staff at Dublin were excellent and you should be proud of them.

Absolutely terrible. First they give you a nice price online. Once you get here the price goes up dramatically (more than 5 times in our case). Don't book here!

I was very unhappy with been forced to pay 420 euro for car insurance. In the past I always opted to provide a deposit on my credit card. On this occasion I was told it was illegal to rent a car without paying the insurance. I even showed that my car insurance provider covers me for car rental up to 100000 dollars but the guy at the desk refused to accept. I though the whole process was very shady. Iv rented cars for up to ten years before covid and this experience I won't forget in a hurry.

Lack of info about drop off, bit confusing.

The communication with the third party company was bad. I could not collect my car and was charged

We waited over an hour to get our car and when we went to remind the staff that we were waiting, they came back with a casual “oh I forgot about you”. The return on the other hand was relatively smooth and fuss free. We were done in 10 mins. The pricing wasn’t very transparent. We paid one amount on the website and when we arrived, had to pay almost double for insurance!

Customer service was terrible. Agent was rushing me, not explaining to me the extra charges, and rushing me to sign here and there. Even though I paid for the car prior to picking it up, I was charged liability (my credit card provides insurance therefore I declined collision) and also they put a hold of 5000 euros on my credit card. Agent was very rude and unhelpful.

Everything was perfect.

I was not informed that drop off was at airport. My drop off time was 10:00 and I was informed to bring back rental to rental park instead of airport.

Great car (Nissan Micra), clean, great gas mileage. Desk clerks at Avis very efficient.

The pick up at the airport was good, no issues. On the drop off the attendant "claimed" that the back passenger door was dented during our rental. However, we looked at photos taken when we picked up the car and the dent was already there. On pickup there was no prior damage report supplied. If we hadn't taken the full comprehensive insurance package, I am sure we would have been on the hook for the damage. I find this disturbing and felt accused of the damage when in fact I wasn't. Fortunately, no out of pocket expense for us but still concerning nonetheless. Otherwise, the car was perfect and everything else was good.

They did not inform me in advance I needed specific documentation to avoid making the insurance mandatory so I was forced to increase my rental cost by 120.

Very poor communication and I think we got scammed. They charged us $61 per day for insurance and said it was mandatory. Everyone else we talked to paid anywhere from $17-$30 per day for insurance. When we asked if there was any cheaper insurance option they said this was the only one and absolutely required otherwise we could not take the car and we had already paid for it in full. There was no information anywhere before or during of insurance requirements or costs.