Electric car hire in Nashville, Tennessee

First, they took money from my account, then they returned it to me, and then they took it from me again.

Enjoyed most of the process but getting/walking to get/drop off car is extremely difficult for people like me with a walking disability. And not pleased with the added charges to my rental at the drop-off

I was among many who had a reservation, but no car available. The staff was very friendly and tried to help. They did after some time come up with a smaller car, but they could not take my company card as it did not have my name but the company name. I have since opened a company account.

1. Expedia sent me to the wrong Nashville location. Hertz told me that there were 2 airport locations. One onsite and the other one which was on airport property but not at the airport. Expedia charged me $54ish for airport pickup, which Nashville Hertz did not put on my bill without my even asking. Cost me $17 Lyft fee to get there 2. Hertz had no cars available at all 3. Had to wait an hour despite being the only person there before they got me a gigantic car 4. The car that was 1/3 full and told me to bring it back at that level 5. The gas cost probably twice what it would have if I had the car I ordered 6. When I returned it as requested 1/3 full to Memphis I was charged $18 for 2 gallons of gas. I have the photos to prove it was an 8 mile difference, impossible to get gas level any closer since the car wasn't full in the first place. My issue is with Expedia, the Memphis Hertz and the Hertz in general not having the car available. The Nashville Hertz staff bent over backwards trying to get a car for me and followed up with me the next day.

During pick up the line was way too slow and the Hertz mobile app wasn’t allowing me to pass the desk and go directly to my car as advertised. After calling hertz the reservation was changed in my favor but at the desk the reservation hadn’t changed and I picked up yet another car.

Good Just was not happy being charged 42 dollars for 4 gallons of gas

Great customer service!

They were friendly but inside of car not so clean. They did however discount me 10 percent. I also drove the car away when it said, Maintenance needed on the dashboard. They probably shouldn’t have let me use that car until it was updated.

Customer service was above and beyond

The service was great with exception of having a preferred line and regular customers coming in had four agents and two where the only ones working the windows I get it preferred customers get to skip the line but in a matter of thirty minutes every agent just ignored the main line that was my only downfall and discouraging

The lady helping us was amazing and working very well under pressure.