Electric car hire in Munich, Bavaria

Pick up was a disaster! “Laura” could not have been less helpful. Pushy, rude, refused to listen — all at 10pm after an exhausting flight. Took 45 minutes at the counter after waiting in line. Started off badly when she confirmed we were dropping off the car in France, and then asked if we were going to another country. What? Then didn’t want to give us a car in our confirmed category, tried repeatedly to sell us on a more expensive car, and on the LDW insurance, and on a diesel car, and on a manual transmission. Would not listen when we said no, no, no no. In the end, after this endless wrangling, voila, a suitable car appeared like magic! “Oh, it’s brand new, just became available”! At 10:45pm? I don’t think so. This lady needs better training, or SIXT needs to not incentivize their CS reps to engage in blatant bait-and-switch tactics to tired foreign customers (which would be 100% illegal in the US)! Keep in mind that we paid close to $700 euro for a 3 day rental. This is absolutely the worst car rental experience my wife and I have ever had, bar none.

Not a great start to our vacation. The sixt representative at the airport counter was extremely unhelpful. I already booked the car online but when this man gave me the amount due for the rental he included the sixt rental coverage. I had selected no online. When I told him I did not want the rental coverage and I asked if my personal insurance would suffice to cover the car he just answered “I don’t know”. I asked him if other people usually decline the sixt insurance and he also said “I don’t know”. Also on the bill was a “premium location charge” of around $30 which apparently is for renting the car from the airport, however when I made my rental booking beforehand this charge was not on the price. I asked him about it and he said it was standard, but again, if it is standard then why wasn’t it on my initial reservation charge? Lastly, the representative asked if I wanted an automatic or manual transmission. I said manual. When we got to our rental car it was an automatic transmission. This employee is representing your brand very poorly. All the surrounding customer service representatives seemed more interested and helpful with regards to their jobs. This man who helped us was awful at his job.

at Kayak site, I thought I was go to ther next step and choose insurance but instead the booking got finished! there was no option to choose insurance variant at the time of booking. the Sixt site did not allow to see what isurance type is in the package and did not allow to add insurance either. I considered cancelling but there was no info if it is possible for free or at a fee. the insurance rates at the desk were rip-off.

Our pick-up location was reserved at the main train station, but when we got there, we found they had moved to another location since April. It would be more helpful if we could be notified earlier, It was raining and we had to look for the new location in the rain and it took some time.