Car hires in North Raleigh, Raleigh

It was awful

They were very polite and quick

The representative at budget was professional and very kind during our interaction. Thank you

Everything was good, great customer service.

It was easy and agent was very nice. I hate that a second driver is so expensive and that they hold money with a debit card

Overall experience was very good. However, I asked for rentals at RDU airport, but the rental given to me was off site over 20 minutes away. We had to use Uber to get to and from the rental location.

My problem was booking through kayak. It was not clear rental location was not at airport. I went to airport location and waited in line to find out I was at wrong location. We waited an hour only to find out the location I needed had already closed for the night. Lady was very helpful at Avis. Archaic computer crashed 3 times and my dot matrix paper printout had to be hand initialed. Wow Avis is it 1989? No thanks kayak.

It is a sad state of affairs that I EXPECT that going to the RDU Avis location means that I will have to endure people who are angry, disinterested in making my day better or at least how well, and people who BRAG about being mean to customers because they can get away with it. On several occasions, the tone has been one of apathy, anger, job hatred, people hatred, and overall angst and woe, and I’m SICK and TIRED of no one forcing the people who are hired that location to suck it up and be kind or find another source of income. They argue, yell at, or demean and belittle customers REGULARLY, and this is the THIRD time in a row that the most extreme curse words have been used by either a customer or an agent there because of an argument. That’s insane, but they are never friendly. THE ONLY PROFESSIONAL AND COURTEOUS PEOPLE ARE THE SHUTTLE DRIVERS, and that’s sad. They are the saving Grace for this location, but they deserve better continuity of kindness once their role is done. Just yesterday when I dropped off the vehicle, the cold agent who approached me said very aggressively, “LEAVE THE KEYS IN THE CAR” I asked, “Do you have to start with that and not a ‘Good Morning’ or a ‘Hello’?” He replied “I’m not the kind of person to be saying no hello” I have asked these people where they think the money comes from in a CUSTOMER SERVICE business. They actually said, “Oh they’ll find a way to pay us either way”. Does it need to made any more obvious that the RDU Avis location’s workers need retraining or need to be replaced with people who actually don’t hate the job? I’m fed up and wish that there were more convenient options that fit my company discount. The Crabtree location is too inconvenient to drop off when my trip is over, and catching a ride in a ride share to and from defeats the purpose.

Pickup took way too long. They needed more people, but I guess that's an issue everywhere now. The building was too hot since it was packed with people waiting. The car we got had an issue. It was impossible to get anyone on the phone. I tried the local number, no answer. I tried corporate number, can't get passed the automated system. We wound up driving back. The exchange went very smoothly and the man who helped us (wish I got his name) was very nice. It sure would be nice if there was a hard copy of the manual. Those of us that haven't had a new car in many years don't always know what words to use to 'search' for info on the screen. The return went very quick and smoothly.