I made a reservation on a different location which I was not aware that the pick up location was not where we will arrive by air. I called and notify of my out-of-hour arrival. They accommodate the off time but not the pick up car. So, I called the customer service and the very next day I was able to pick up the rental. It was my fault to have not known the pick up location. All in all, I recommend National/Alamo Car Rental. They are accommodating. Thanks for the service.