Car Hire in Costa Tropical

Excellent customer service, comfortable car, very easy experience.

Gas tank should have been full. We were told it was full but had to fill tank after driving about 90km. Called Enterprise and learned tank was really only 1/4 full.

This was the worst experience with a car rental EVER! Never use Enterprise especially in Granada! We had obligations to get to but we showed up and they had cancelled our reservation given our car away. They were also uncaring and rude about it and wouldn’t Even help trying to find other arrangements. While we were there someone else came in and they did the same thing to them. They were a little late and had even called ahead to let them know and were told no problem and that Enterprise had a 2 hour window. They were screwed over too and they were very unfriendly and unhelpful (and there were 5 agents standing around doing nothing)! We frantically got online and cars were scarce but found a Sixt car rental available not too far away. Shared a taxi with the other group to Sixt and had a great experience there. Not only were they good to work with I don’t think I have ever had a kinder and more helpful agent. Even offered to get the car for us from the tight and tricky downtown city parking lot and drive it in front of the street for us and help with luggage. Then sent an email shortly after we left to make sure everything was ok. I have never used Sixt before but they are now my new a fancy of choice.