My overall experience was great. The only part that was poor, reservation counter. The woman called me over. I went to hand her my drivers license. I had my credit card on my hand also. She kept her hand out wanting the CC at the same time. She Said nothing. She punched a bunch of stuff in the computer. I listened to the guy next to her with his customer. I heard about the insurance, the return policy, the gas options. My woman said nothing. The guy asks his customer if she prefers either of the 2 cars available. She says one. At the same time my woman reaches in the box and grabs a key. The guy says to his customer, oh well it’s the Elantra, my woman grabbed the Toyota keys. She flips the contract on the counter and says initial and sign, so I try to read the faded ink and sign it all. She hands me the keys says the slot number for the car. And that was it. I learned from the other guy working, what to do with the keys and everything. The woman was horrible!! I’m fine with renting cars. I know the basics. But if I didn’t know anything, my woman was super rude!!!