Toyota car hires in London

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

On the whole, it was a negative experience. The fuel tank wasn't full, the place was understaffed, and so check-in took a long time. Drop off was chaotic and the car needed maintenance. On the other hand, the shuttle service to the Newark Airport was good, but the drop off/pick up location is with the hotels, not where the other rental cars are located. Also, ACE subcontracts with Drivo, so clients are subjected to Drivo policies and rules.

Very friendly, efficient and accommodating. The van we were supposed to take had a slight problem with one sliding door. They immediately set us up with another in a matter of minutes and we were on our way. The vehicle was clean, ran great and suited our needs. We would definitely rent from them again.

Pick up and drop off was fast and professional! Great value for the car size and rental time. Shuttle service to the airport could be better. We waited almost a whole hour after dropping off our vehicle.

This rental agency is a scam.

Vehicle was very low on gas. We put gas in and then when we brought it back it had a lot more gas in then when we picked it up. They refused to reimburse us for the extra gas that we had paid for. Very frustrating. I feel like this is their way of ripping us off

The didn’t accept to take the car and i stay another 5 hours in the airport to rent the car from another company and i send the email from first day is 16th of January tell now i dont have any answers Please kindly to confirm with them to refund my full amount Thanks

Super easy transaction at a great price.

The employee who assisted us was extremely helpful, and friendly. 10/10

The staff was good

I was unwittingly involved in what appears to be an insurance scam perpetrated by Raj at the Sixt Heathrow Terminal 2 pickup when I picked up the car. The vehicle had extensive damage to the rear and even though I was happy to take it as long as they documented it - Raj refused to do so and threatened to call the police if I took a photo of it with him in the photo as evidence. The damage was NOT listed in the contract. I got around the scam by emailing your office a photo of the damage BEFORE I drove the car away. Raj was acting like a lunatic and I am sure glad that I did what I did - because sure enough your organization blamed ME at the end of the rental for the damage. Anyone else would have not noticed when they picked up the car and would have been screwed. Its also a good footnote to mention that the vehicle was parked about 1 inch away from the metal barrier, which meant that it would have been impossible to see the damage - I believe this was done on purpose to hide the damage from a renter. I could not get the manager Emilio from Terminal 5 on the phone to discuss this matter, so I remain pretty disgusted by the whole event. Raj is an angry liability and he does your organization no favors. Given this - this is the last time I will be renting from you, it is just too much trouble after a long flight. It took 2 hours from start to finish and Raj made a number of threats and incorrect statements which I am happy to share with you if you are interested.

It was terrible. We were not able to pick up the car because they closed before our pickup time. Why did Kayak book our reservation when the pickup time I specified was AFTER their closing time?

Great

Windscreen washer had been filled with water and remained frozen for my entire visit

Didn't have any problems with the hire and the staff were very friendly and accommodating.

Excellent customer service. Jan was very helpful and friendly. Seems like a great culture and team at this branch