Subaru car hires in London

The staff was good

I was unwittingly involved in what appears to be an insurance scam perpetrated by Raj at the Sixt Heathrow Terminal 2 pickup when I picked up the car. The vehicle had extensive damage to the rear and even though I was happy to take it as long as they documented it - Raj refused to do so and threatened to call the police if I took a photo of it with him in the photo as evidence. The damage was NOT listed in the contract. I got around the scam by emailing your office a photo of the damage BEFORE I drove the car away. Raj was acting like a lunatic and I am sure glad that I did what I did - because sure enough your organization blamed ME at the end of the rental for the damage. Anyone else would have not noticed when they picked up the car and would have been screwed. Its also a good footnote to mention that the vehicle was parked about 1 inch away from the metal barrier, which meant that it would have been impossible to see the damage - I believe this was done on purpose to hide the damage from a renter. I could not get the manager Emilio from Terminal 5 on the phone to discuss this matter, so I remain pretty disgusted by the whole event. Raj is an angry liability and he does your organization no favors. Given this - this is the last time I will be renting from you, it is just too much trouble after a long flight. It took 2 hours from start to finish and Raj made a number of threats and incorrect statements which I am happy to share with you if you are interested.

It was terrible. We were not able to pick up the car because they closed before our pickup time. Why did Kayak book our reservation when the pickup time I specified was AFTER their closing time?

Great

Windscreen washer had been filled with water and remained frozen for my entire visit

Didn't have any problems with the hire and the staff were very friendly and accommodating.

Windows were dirty on the inside.

Car was clean and comfortable, fellows at desk very friendly, helpful and informative

Price when booking changed on pick up. Best to talk directly to company than book on line from overseas to ensure currency exchange. On booking we were given a price in Australian dollars for charge of hire and informed no payment was needed prior to pick up and to make payment on site. On arrival the price increased by $300 and of course you pay it. The car was in excellent condition and ran well we also had free transfer to terminal from airport office. Apart from the price increased which we we were extremely unhappy about we cannot fault the car quality or condition

We got run flat twice and had to call AA service 3 times on the road during our 3 days trip. It was horrible service ever because AVIS didn't maintain rental car properly. The service was overdue and the alert has been on during the trip

Smooth process and comfortable cars

We waited forever for a shuttle bus and when it turned up, it had room for 2 people. There were about 8 people in front of us and 7 in our party with 3 little kids. We'd just got off an 8hr overnight flight and the kids were cranky. The party in front of us let us go before them on the 3rd shuttle to show up, but that could only fit 3 people. It took forever to get our whole group to the actual Avis location, over several shuttle busses. The desk was really busy and my pre-booking took forever to process. Not the slickest operation, but the car was new & clean and ready for us. Price was ok, vehicle great, process poor.

Check in and out we’re easy and staff was friendly. We were given an “upgrade” from the car we ordered and ended up wishing we’d just gotten the car we ordered since the “upgrade” was much bigger and harder to drive. Additionally, after our drop off in Glasgow, they charged us a large “refueling” fee even though we left the gas tank almost full. So dishonest.