Car Hire at Evansville Dress Regional Airport

Everything was easy!

Quality of car disappointing. Very small

I can’t stand or walk far. Kenzie had me sit while she got everything ready. I signed my papers and she got a car and brought it up to the door for me. The first car was a bit tall (I’m 4’10” and have bad joints). She then found a RAV 4, that had just come in, and it worked fine for me. She also was there when I returned my car and she told me to drive it up to where I picked it up, so I wouldn’t have to walk so far. She is a real asset to your organization. The previous night I arrived at 9:00 to pick up a car from Alamo and though promised a small SUV all they had was a Sequoia and a large truck, both too tall for me to get into. I cancelled their order as the person at the desk said that’s all they had (and didn’t seem to care that I have requested a RAV4 or similar and was told one would be there for me when I arrived). I called up Enterprise, after going to my hotel, and they had what I needed. We took the shuttle from the hotel the next t morning and Kenzie took care of me. You should give Kenzie at the Enterprise EVV desk a raise. She was wonderful.

I did not have any problems with enterprise

Evansville was good. New Orleans airport was bad.

Everything was great until the car return. The location was inside a mall, and difficult to find. I was frustrated trying to get a local agent on the phone to help me return the car properly. There should be some explicit written instructions for this unusual office address. Once I found it, the agents were helpful and efficient!

Our flight was cancelled and we worried that we wouldn't be able to pick up our rental car as we would arrive after the branch had closed at 7. We called and the first person we spoke to was not helpful and basically said we were out of luck because they close at 7. We called again (possibly a different number?), and this person was extremely helpful. She explained that she would leave the keys and contract in a secure area for us to pick up after hours. When we arrived at the airport, she had stayed late to make sure that we and others arriving late due to the cancelled flight were taken care of. I wish I knew her name so I could recommend her for some kind of commendation. She really turned our trip around and saved us a lot of trouble.

Dropped off 6 am at the airport. No one at the parking lot or front desk. Returned cars filled Key lock box was jammed, so customers just piled returned keys on the desk. This seemed true for all 5 or 6 car agencies at the small regional airport.

My reservation was unable to be fulfilled because there were no more cars available.

Still waiting for a callback from your supervisor. I was denied a car I paid for because I was late for pickup because I BROKE MY FOOT. And your employee yelled at me, cancelled my car and then publicly harassed me in an airport. I then had to pay $200 more for a last minute rental from a competitor company at the airport and they only had a truck which I could barely get in because of said foot

Updated and cleaner carseats for kids