Thrifty car hire in San Antonio

The car we rented had a lot of problems . The driver side rear tire was almost bald,windshield wipers were bad and it was pouring rain so not very safe

Bad experience. Kelly greeted me at the dollar counter. My booking was for Thrifty for an hour later. She said I have to come back in an hour. I told her I rent cars once a month for business purposes and I’ve never heard this one before. She said they have to honor other clients and I should step away and come back later. There was NOBODY else in line!! I stepped away and was on the phone for a while trying to book with another company. But then I went back to Kelly and told her I’ve never had to wait for the exact time and told her I just went to a different company (has a reservation from Fox who was horrible!) who didn’t have small cars and I was asked to pay for an upgrade so I’m already pretty frustrated with rental companies in San Antonio airport and I want to speak with a manager… she said she is the manager and she can’t believe the other company didn’t have a small car available. She said she will ask “her” (no idea who) “on the computer” if she could rent for me earlier. Since she said she was a manager, I don’t know who else she was asking… but she said ok after a few seconds, she can give me a small 2 door car, that’s too small and I should upgrade for a fee. I said no thanks and she insisted it’s a very small car with no Bluetooth and 2 doors. I said I was ok and she seemed upset. She asked about insurance and I said I had my own. She kept going on about how I should purchase insurance from her while I was clear I didn’t want it. Waste of my time. She was pushy, a little rude with no respect for my time. Once done I went to pick up the car. Followed the signs to an empty booth with a sign to go back to a different company. I went back and finally found a lady who told me to go to a spot and pick any car. There were all sizes cars including small suvs, but none small with 2 doors! Got a great Kia- had many choices. Not sure why people like Kelly still have their jobs, probably bad pay and not many hurrying to work for Thrifty… Bad experience.

I got to the line to collect the car, and there was no staff. No one informed us we had to stand in the HERTZ lines I had to walk around and ask other companies where the representative was. We then stood in line for 2 hours and 40 mins to get our car. We waited most of that time outside in the COLD parking garage. I have three kids and we didn't leave until 11:40pm. We had to be up the next day at 5am. It was horrendous. Their was one guy working the inside desk and one guy organizing car pick up. It was completely unorganized. The pick up line was huge. I will NEVER use Thrifty again.