Car Hire in Quebec

Very good!

Bonne experience. personnel avenant. service de qualite

Good

Although pick up was slow because they seemed extremely understaffed. There were a lot of customers with booked cars but only two employees . Thankfully the two that were available tried very hard to make everybody happy. The car was great and return was smooth.

We loved our experience at the dealer, the representative was very nice and took he’s time to explain everything to us on how the rental works, so overall very pleasant experience Thank you

Pickup and drop off were swift. No major problems with the car, however there was a bad smell in the vehicle. We had to buy an air freshener to get rid of it. We told the management upon arrival and they did give us a discount on our reservation.

They had the car ready to go.

Never got the car I booked tried to fob me off with a tesla. Poor staff, not interested in your needs. No desire to ever use hertz again, canceled and booked with budget, who were most accommodating.

Price went up three folds... plenty of hidden fees. The clerk didn't disclose that I was being charged for an extra hour. I would prefer keeping the car an extra day.

Booked a large SUV and received a small SUV, promised that they would sort something out. Of course nothing happened!

Long check-in process. So have time. Otherwise everything was perfect

A bit long to get a car (45 minutes). Apart from that all was good. Nice staff friendly and helpful.

car needed oil replacement - leak in the back window, breaks making noise, no windscreen cleaning product, no cover for the boot of the car !!! when tried to explain this, the guys said : so what ?

El auto tenia un daño que el empleado no marco antes de entregarnoslo. Nos mando a buscarlo sin verificar sus condiciones, estaba sucio, cobro una tarifa que no correspondia y se puso agresivo. Solo ll3g3

T

Good

Well done and at a reasonable price, thank you.

Car worked well, good model to offer but it has some paint damage on the front. Price went up almost 200CAD at the end almost 50% more than budget!!! Will avoid avis at all cost next time

I had a little misunderstanding with refilling the gas but it was sorted out easily and I had a great experience with the National employees! Thank you so much

Excellent, will return in the near future.

Took 20+ minutes to get car ready

It is an absolutely terrible place with no service at all. I am so stressed! It was my biggest mistake to rent a car here. I booked a car for 3 days, came to the office and was 3rd in the line. Only one person was servicing clients and it took 15min per client. Then imagine, I was planning to go to Pennsylvania, they wanted to offer me a Tesla! There were 3 keys on the desk: all of them from Tesla. Well, finally I got a mini-SUV, but their smart-phone based inspection did not work and crashed! So much time was lost and for what!? To see small 1cmx1cm images of pictures on the car on a smartphone screen? It is crazy! OK! When I checked the car, the fuel level was 3/8, tank was not full as per contract. How do you return with the same level of fuel back? It is not possible at all! Moreover, I overpaid ~10L for gas: I checked the gauge, fuel economy and distance and found I needed an extra 5L to get 3/8. I paid 5L, and the fuel gauge level did not change again. I did it one more time, no change and after the 3rd time I realized that the fuel gauge doesn't work properly. OK, one more nightmare, I came to the office when it should be open after 8am, but nobody was there. I tried to call Thrifty support line, but you know, all the phone line options were out of my request. Finally somebody replied to me and tell me someone will be in the office at 9am, but it did not happen: I was waiting for ~1.5hr and nobody appeared. So, I originally lost approximately 1hr when taking the car and it resulted into delay in crossing Canada/US border. Another 1.5hr I was trying to return a car. Do not use this service as well as Dollar and Hertz (it is the same company now), go to Budget!

It’s completely perfect ,staff , car , price

They were very slow with each person in the line ahead of me, finally my turn, They couldn’t get the “System”to work after having asked me for my license and credit card 3 separate times. After the rebooted the computer they were finally able to print out my rental agreement. Finally the paper work is done and they tell me “we’re just waiting for your car maybe 30 minutes “ after waiting more than 45 minutes I decided to cancel everything and get an Uber or something. That’s when they say “oh no your car is here” they give me the keys and a spot number of where I would find the dirty smelly car I’ve been getting jerked around to get.