Car hires in Kalihi-Palama, Honolulu

Knowing that the car was not available at the airport would have been a nice fact. It was a remote location with no shuttle service - went to the airport location to find out that wasn’t where our car was. Had to hire a cab to get to the car. ($25 expense) Return was better and $20 expense… facility was fine, car was good but lack of info prior to arrival was not.

When I picked up the car I was told the prepaid gas was $4.99 and was 20 cents less than on the island. I did it and later found that gas was $4.35 on the island. I didn’t appreciate being lied to and felt like Hertz screws people to make them pay more

Please make sure that your car is available at the airport. Hertz has a unit on Lagoon Drive which is only open until 5 PM. They do not help customers travel between the airport office and the Lagoon Drive office. I only had a single carry-on roller and needed a walk anyway, so I walked a mile or out to Lagoon Drive. There were no sidewalks for sections of the walk. Another person I met said that the Lagoon Drive office is only for car sales, not rentals. This was not true, but the rental operation was not smoothly running. While waiting in line, I changed my flight out to Japan to depart on Sunday instead of Tuesday. Hertz will not accept a dropped-off car at the Lagoon office on Sundays. They would not cooperate with the airport office. Really? I canceled the entire reservation. Another pilot lent me a work truck and I boarded the flight to HND on Sunday. Honorable mention: After they found out that I was actually a customer, one of the clerks was kind enough to drop me off at Mitch's, a favorite restaurant of mine in the neighborhood. (I had by that time missed dinner with friends at the Mariana Yacht Club.)

Problem isnt with Enterprise, problem is with Kayak. I specifically put in airport as location and you booked me offsite, not at airport and did not tell me this!

The price was perfect for what we got. The location was fairly easy to get to but the parking lot was always so full and it was a little stressful making sure we got there by the time they closed.

Very convenient and very nice workers